ComplaintsforRadisic Plumbing
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Complaint Details
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Initial Complaint
12/01/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On August 18, 2021, Radisic Plumbing ************************* was suppose to repair the pipes and plumbing in my building (500s) at ******************. Due to their work, unidentified liquid has been dripping from a broken pipe and damaged my windshield. The liquid is definitely not water and the liquid has been dripping from the pipe non-stop since August. I contacted my HOA President **************** and she said she was talk to Scott Management to have Radisic Plumbing come back out and repair the leak. I sent my HOA President pictures and in our past HOA meeting, ****************** has confirmed she received my emails w/ pics and she's aware of the problem. ************ later admitted to giving Radisic Plumbing the wrong phone number so I have received no followup from Radisic. It's now November and I have yet to have the leak Radisic caused fixed. This problem needs to be fixed IMMEDIATELY.Business response
03/31/2022
Business Response /* (1000, 6, 2021/12/16) */ This complaint is a water proofing issue that a plumber cannot resolve. ***** was on the property working on another issue and the property manager asked *** to review the problem. The liquid dripping is from a planter above the deck and not a plumbing issue. We can not repair the leak due to we are a plumbing company and this issue needs to be addressed with a water proofing company. Consumer Response /* (3000, 8, 2021/12/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) As of 12/29/2021, Radisic has not corrected the damage they have caused with the plumbing. This is very unprofessional. Since you are inept to repair the problem, why did you come out on 12/08/21 to attempt to repair it? Because of your negligence, you have caused further damage. You caused the problem and there's no excuse why you shouldn't be able to fix it. Business Response /* (4000, 12, 2022/02/03) */ This is a water intrusion/water proofing issue. This is NOT a plumbing issue, water is coming through a planter above and down into the garage. THE PLANTER NEEDS TO BE REPAIRED. This is NOT a leaking pipe. We did NOT cause or have anything to do with this issue. Consumer Response /* (4200, 14, 2022/02/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) As of 02/21/2022, Radisic has not made an attempt to FULLY repair the damage cracked pipe that is STILL causing a leak. They just cut off the tip of the pipe that was visible but there's still a leak, which is still a problem. When I spoke to Radisic in December, they never mentioned water proofing and they told me everything was completely repaired. They have not had the decency to come out and re-examine the leak or to communicate with me. They are making excuses to not examine and FULLY repair the leak. I'm asking for the BBB to keep this case open until Radisic repairs the leak they caused.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.