ComplaintsforMission Hand Car Wash
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Complaint Details
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Initial Complaint
04/23/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This car wash had previously damaged the bezel located on the dash which I had paid to replace. Today, I got a car wash and thought it was unusual that they said my car was in fact ready but continued to keep wiping. The bumper. I asked the gentlemen if everything was ok since the other worker was still wiping and he said everything fine. I thought it was odd as he did not stop wiping until I was fully seated in the car and wiping. Having had a bad feeling about it since I have experienced damage at this car wash before, I pull over into a parking lot to examine my bumper. The bumper had scratches which the paint had chipped off and dents that were not previously there. A dent even pierced through my bumper causing a small hole. I know this was not there prior to washing the car because I had just ran it through a touch less car wash which I had to wipe down the excess water on Thursday. I called the car wash immediately to leave my information for the owner to cal me but the gentlemen that answered the phone didnt care about anything except for why I wanted to talk to the owner. I told them I just wanted to give him feedback and he said ok h*** call you. Bye. I asked how he was going to call me if he didnt even give me a chance to leave my information and he said we have your number here, and hanged up.Car washes have insurance to cover damages that happen like this. This happens quite often at this car wash, and they need to take accountability. Maybe the car wash isnt operating correctly or the workers are being negligent. Either way, this is something business owners should address.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.