Business ProfileforEast Bay Haulers

I am writing to formally express my deep dissatisfaction with the recent experience I had with East Bay Haulers junk bin rental service. On October 6, 2023, I placed an order for a 7-ton junk bin, during which our verbal communication via phone call established a clear understanding that the total charge for the service would amount to $450. After the bin was collected, I was quoted a charge of $450, with additional charge of an excessive weight of **** tons, which amounted to $322. On the rental agreement specifically states that excess weight would incur a charge of $175 per ton, but no such limit was stipulated. This crucial detail was also absent from the rental agreement provided.Also, the business fails to provide a copy of the rental agreement and for levying irrational charges. This behavior is dishonest and unacceptable.To my astonishment, subsequent to the removal of the bin from my premises on October 8, 2023, I received a text message from the owner, stipulating an unexpected and exorbitant overweight charge of $322. This sudden and unexplained demand is not only in breach of the terms we had initially agreed upon, but it also lacks proper documentation or contractual backing.Furthermore, I must express my concern over the threat made by the owner to return the bin to my address should I fail to acquiesce to this unjust demand. Such behavior is unprofessional, coercive, and entirely unacceptable in any business transaction.I expect this matter to be rectified promptly. I hope this issue will be addressed with the urgency and seriousness it warrants, and I look forward to your prompt response.The phone number and email is my daughter contact.