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Find a Location

Airport Home Appliance has 7 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforAirport Home Appliance

    Major Appliance Dealers
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.16/5stars

    Average of 25 Customer Reviews

    Customer Complaints

    97 complaints closed in last 3 years

    41 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    This company is a retailer of home appliances.

    Products & Services

    Airport Home Appliance offers a variety of kitchen appliances and laundry appliances.

    Business Details

    This is a multi-location business.

    Find a Location

    Airport Home Appliance has 7 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      3525 Arden Rd STE 100, Hayward, CA 94545-3909
      BBB File Opened:
      3/1/1984
      Years in Business:
      43
      Business Started:
      8/1/1981
      Business Started Locally:
      8/1/1981
      Business Incorporated:
      12/30/1981
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of 159996 for this business, issued by California Bureau Home Furnishings and Thermal Insulations

      These agencies may include:

      California Bureau Home Furnishings and Thermal Insulations

      3485 Orange Grove Ave

      North Highlands CA 95660

      (916) 999-2041

      Fax: (916) 9217279

      http://www.dca.ca.gov/consumer/wll.shtml

      BBB records show a license number of 159998 for this business, issued by California Bureau Home Furnishings and Thermal Insulations

      These agencies may include:

      California Bureau Home Furnishings and Thermal Insulations

      3485 Orange Grove Ave

      North Highlands CA 95660

      (916) 999-2041

      Fax: (916) 9217279

      http://www.dca.ca.gov/consumer/wll.shtml

      BBB records show a license number of 168048 for this business, issued by California Bureau Home Furnishings and Thermal Insulations

      These agencies may include:

      California Bureau Home Furnishings and Thermal Insulations

      3485 Orange Grove Ave

      North Highlands CA 95660

      (916) 999-2041

      Fax: (916) 9217279

      http://www.dca.ca.gov/consumer/wll.shtml

      BBB records show a license number of 159999 for this business, issued by California Bureau Home Furnishings and Thermal Insulations

      These agencies may include:

      California Bureau Home Furnishings and Thermal Insulations

      3485 Orange Grove Ave

      North Highlands CA 95660

      (916) 999-2041

      Fax: (916) 9217279

      http://www.dca.ca.gov/consumer/wll.shtml

      Type of Entity:
      Corporation
      Number of Employees:
      115
      Alternate Business Name
      • Airport Appliance, Inc.
      Business Management
      • Ms. Fillian Lei, CFO
      Additional Contact Information

      Fax Numbers

      • (510) 783-5283
        Primary Fax

      Phone Numbers

      Customer Complaints

      97 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      07/29/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Resolved
      I bought a pair of Miele washer/dryer worth over $6K from the ************ store. First, the installation team DAMAGED the washer during installation so we had to wait for an exchange unit. Then, after the exchange unit was finally installed, the washer started shaking badly causing a horrible noise because they failed to install the spacer between the washer and the pedestal, something clearly stated in the installation manual. We called Miele directly and was told that this is not covered under warranty because it is an installation issue. I called/texted the store many many times and spoke to different personnel in sales, customer service, installation team, and the retail operations manager. I even went to the store physically to speak to someone. EVERYONE I spoke to promised me a follow up call and NO ONE kept the promise. Because we have not been able to get a response from the store on whether they will fix the issue, we will have ************* the machine directly, and we would like to have the cost reimbursed by the company.
      Read More

      Customer Reviews

      25 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Nikki T

      1 star

      06/15/2024

      Their 3 year protection plan is a joke. I bought a dishwasher of 1000 dollars from them and I also bought the plan. In the 2nd year, the dishwasher started to leak water during wash cycles. I called Airport Home Appliance and they sent 2 technicians to my place. None of the 2 technicians could fix the dishwasher. They couldn't even give a cause. 2 of them gave total different causes. The 2nd technician was even worse that he stressed out while I was watching him working. He then turned emotional and started to complain about my dishwasher, then he punched it 2 to 3 times while he couldn't come up an explanation of the leak. The whole time of submitting my support request, the 2 technicians, and the wait for a final resolution took more than 2 months. In the end, Airport Home Appliance told me they won't do anything else for me but will just refund me for the protection plan I paid. The worst reseller ever!!

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