![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforBest Fiji Kava Inc
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/04/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I had been a happy customer of this business since 2019 and my orders were delivered within 3 or 4 days. I also at times exchanged emails with the apparent owner, who refers to himself as "**************". I placed an order for one of their products on September 15, 2023 (amount see below). On their website it says the order is still waiting to be fulfilled. I wrote them twice requesting an update and never received a response. Recent Yelp reviews describe similar experiences from other customers.Customer response
12/04/2023
Hi,
I just wanted to send an update even though my complaint was closed. I received a full refund from Best Fiji Kava on December 1, which was also confirmed by my bank (whom I had initiated a dispute with about the money I had sent to the business).
Sincerely,
*****************************Initial Complaint
07/10/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
Date of transaction was 7/4/23, the amount paid under my debit card was 88 dollars. I have called and emailed the business (Best Fiji Kava) numerous times with no answer whatsoever. Please help me resolve this issue.Business response
07/11/2023
Hi,
The customer had sent a few emails and was replied to explaining the delay. We had to put this customers order on hold until today but now is processed and ready to ship within 24 hours. **** tracking was also provided via email and also included below. Customer should receive their package by the end of the week plus included some freebies with customers order.
**** tracking #: 9405511206209822224053
- BFK Team
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.