![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforRocket Dog Brands LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/02/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased 4 pair of flip flops on 8/31 order #RDUS473824. One of them being Adios *********************** Flip Flop Black. I received 2 left shoes. I have emailed with pictures twice. I called but no one answers the phone. I have left 3 messages with no return call. I have left a complaint on their ************* instant message. All with no response. All I want is a right shoe.Initial Complaint
08/04/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I did not receive the shoes I ordered. I was sent the wrong shoe in the wrong size. I have emailed several times and tried to call the phone number listed. I have even sent a message through Instagram. I have received NO response. All I want are the shoes I ordered and paid for. My order number is: RDUS334447. The shoes I ordered are the blue butterfly print in a size 9. I received a rainbow print in a size 10.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.