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ComplaintsforJiawei Technology (USA) Ltd.
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Complaint Details
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Initial Complaint
09/01/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased your 45 watt quickfit transformer with timer on 5/27/2021. Item was ordered from your customer service order # ******. I installed the transformer after my landscape work was completed toward the end of June. The auto on function worked good; but the 4-6-8 hour off function did not work from the beginning. I continued to only use the auto function until the transformer no longer worked (early August). I called your customer service only to be told the warranty was only for kits; WHAT?? I purchased this from Jiawei direct and you will not honor the warranty as written on the product? I did call twice and told the same and that it was back ordered anyway if I wanted to BUY another one. The 5 year warranty doesn't have such a limitation; I am using Jiawei lighting 11 fixtures @ 1.5 ***** each which is only **** total ***** and well within a 45 watt rated transformer. Your company should be ashamed not to stand by a written warranty. Send a new one or refund $30 or both.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.