![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforArroyo Tow, Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/08/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 10/31 my vehicle was towed by ************** **** to this tow yard. Originally when speaking to the police on the phone on 11/01 I was told that the tow fee per day was $30/ day. I spoke to an attendant on the Police Tow Line in regards to this information and told them that we would be in touch or someone would be in touch as it pertains to the vehicle. As of yesterday and today we have contacted this company and spoke to **** (call attendant). ******** (call attendant), and ***** (the owner- who lied on the phone originally telling me he wasn't). On these we not only received inaccurate information as it pertains to the workers and hierarchy at this franchise but also was made to wait 48 hours before learning a fake fee of $90/ day from the tow yard. My wife, *************************, let me know when she told ******** that the fee was $30/ day by HPD who apparently spoke to Arroyo about fees, ******** seemed to be stumbling on her words of a 90 dollar fee and a $70 lien fee. We then got paperwork in the mail stating they planned to sell our vehicle. Moving forward, we asked to speak to the owner who they claimed to either be not there or in a meeting, which is still in question. I, ******** spoke to ***** this after letting ***** know we would like to talk about fees as we weren't even given adequate information and or a timely response. ***** got on the phone aggressively shouting that we have to pay the fees and pick up the vehicle. I asked him if it was a threat as I let him know previous that I was receiving legal advisement and would be pursing legally. It seems to have made him more aggressive and at this point, unless the fees are removed and our vehicle will not be towed (refer to company paperwork that we did not receive in a timely fashion), we will be suing if our vehicle is touched and or anything is missing anything. We have legal grounds despite ***** yelling we don't and will be enforcing this if this pricing is not fairly sorted out.Business response
11/19/2021
please see attachedCustomer response
12/14/2021
This message is in reference to the previous BBB complaint filed on 11/08/21 Complaint ID ********. The response received from Arroyo Tow is currently undergoing legal review as there are many false statements. At this time, we are awaiting a hearing with a legal representative in regards to the matter. I will no longer be communicating with Arroyo Tow as they could not even spell my wife's name correctly even though they have documentation and record of such. It is not only unprofessional but alarming. Not to mention, they never addressed the issues in regards to specific fees and every time we attempt to communicate with them they never tell us their real names so we can't track of who we left off communicating with. Also, they have misinfo as soon as you enter into the office (e.g their price board displays prices associated with Union City PD, but when asked they say they arent in business with them). We will be proceeding legally and return if more help is needed in regard to the matter. Thank you.Customer response
12/15/2021
Complaint: 16113548
I am rejecting this response because:They illegally claim to have fees assigned by the **************. Please attach all relevant paperwork via this portal. We will be pursuing legally at this point. They have no right to claim ownership and or sell our vehicle. We made them aware we were awaiting a proper tow hearing and was advised by the police to contact the city and pursue in court. We have made the company aware of this via many times in November and I was actually planning to come down later this week to retrieve paperwork as it pertains to our vehicle. This is completely illegal we were not notified that the vehicle would be auctioned, we were only told there would be a 2k fee or so after 30 days which I let them know I would be addressing with the police and if our vehicle was sold we would ***. See you in court.
Sincerely,
***************************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.