ComplaintsforRaj Travel, Inc.

• Initial Complaint

  04/24/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Hello,My name is ************, I am 85 years I bought my ticket from Raj Travel during COVID 19 its been 3 years, my ticket was through ****** Airlines, I contacted ****** Airlines regarding a refund because I can not seat for long, so I cancel my travel plan. ****** Airlines asked me to go to the web page and request a refund. I did request a refund from ****** Airlines around February 22nd and got an email back from ****** Airlines on February 25th.February 25, 2023 PASSENGER: RAM TICKET(S): ************* REQUEST *********** Dear ************:We've processed the refund today.If your ticket was purchased using a credit card, please allow 7 days for the credit to post to your account. For check payments, please allow sufficient time for the check delivery. You may also view the refund details using the Check Refund Status link below and enter the 13-digit ticket number or 8-digit Request ID listed above.Refund Amount/Currency: ****** USD Form of Payment: ** ending in **** Refund processed date: February 24, 2023 Thank you for flying with **! We look forward to welcoming you on board soon!Sincerely,****** Refunds Check Refund Status So, my refund was sent to an active business Raj Travel and an active ** card.I called Mrs. ******* owner of Raj Travel told her the about the refund. she said I am no longer the owner of Raj Travel this business is closed for the past 3 years and I do not own an ** card ending with ****, I own a new travel agency business owner its called Meeza Travel I have nothing to do with Raj Travel.So I called ********************* he is the agent who worked for Raj Travel at the time he sold me the ticket which he got from a 3rd party Travel agency called Sky **** ****************************** Incorp Zulfi said I have nothing to do with that I quit Raj Travel 3 years ago I have my own travel agency under the name Z23 Travel and I do not own an ** card ending with ****. then I contacted Sky **** Travel I wrote. Hello ******,This email is regarding as follows:Ticket number: ************* Name: ************ Refund amount: $****** Refund date: Feb 24th, 2023 Refund status was credited to: ** Card ending with **** is an active card Travel agency Name: Raj Travel ************ request that her refund should be mailed to her.please call ************ for refund address. Thank You ************* Sky **** Replied Hello I see tickets were bought under Raj Travel with an Amex card, and ****** Airline processed a refund on the same card.Please get in touch with Zulji or Fameeza of Raj Travel for your refund.@Zulfi/Fameeza- please get in touch with your passenger and resolve it. She is calling our office for payment.Thank You,****** (****) ***** Regional Sales Director, ********** Email: **************************************** Direct: ************ Mobile: ************ / www.skybirdtravel.com ******************************************************************then I contacted another agent who was there at the time I purchased that ticked his name is ***************************** and explain to him the issue He said I have nothing to do with that ticked and I do not own an ** card ending with **** I no longer work with Raj Travel I have my new agency called *************************. I called ****** Airlines so many times since February but no help they keep saying ******'s policy is a refund will go back to the card how the ticket was purchased if the card or the business was no longer operating then we will contact the customer but in this situation, the refund went to an active open card and Raj Travel is still in business, so contact the owner to get your refund My question is who has the refund, and who owns the ** card ending with ****?I made 3 requests for a refund from ****** Airlines but same answer. Request number # 1 ******** on February 25th Request number # 2 ******** on March 24th Request number # 3 ******** but they gave me the same ref number on March 28th And I got an email on March 30th from ****** Airlines March 30, 2023 PASSENGER: RAM TICKET(S): ************* REQUEST *********** Dear ************:Thank you for contacting **! We looked over your request, and while it was great to hear from you, we suggest that you contact the issuing travel agency directly for further information about your ticket. Thanks for flying with us, and we look forward to welcoming you on board soon.Please be advised this ticket was purchased from the following travel agency as follows:SKY BIRD **************************** *********************************************************************** ************ We appreciate the opportunity to respond to you. Thank you for choosing ****** Airlines.Sincerely,****** Refunds I do not know what to do keep going round and round, please help *************

  Business response

  05/19/2023

  Hi , here is the response . That business raj Travel is closed . Iam not the owner for that business . Client already reached out to the airline and airline advised the ticket was refunded on a credit card . That card either belong to client or the agent who did the ticket . Iam sorry client needs to find out whose card it was refunded to than that can be resolved . Bottom line is its been verified the refund has been done on a credit card . Please advise the client iam not the person to be contacted. 
  Thank you 

  Customer response

  05/21/2023

   
  Complaint: 19975453
  
  I am rejecting this response because: I called Mrs. ******* from Raj Travel in January 2023, regarding the refund.She told me to contact ****** Airlines even though she  knew her travel agency sold me this ticket. Mrs. ******* was the owner of Raj Travel when this ticket was purchased. She had an agent working for her who's name is *********************. We physically went into Raj travel's office and purchased the ticket in the form of CASH with ******************( I gave him $995 in cash)
  When we called ****** Airlines for a refund they said the card used was under someone else's name and a refund was already processed. So I would have to contact the company called Sky **** travel and tours or person the person who sold ** the ticket to get a refund. With this information from ****** Airlines it looks like apparently, Raj Travel used an **************** ending in **** to purchase the ticket through another company called SKY BIRD TRAVEL and TOURS and took in my CASH. I asked the owner of Raj Travel who is named Fameeza to please check into a refund for me. She said she has nothing to do with the refund and is no longer running RAJ Travel. She now operates under a different travel agency named Meeza Travel and ********************* operates under Z23 travel which is another company. The Meeza travel has the same address as the previous RAJ TRAVEL which means they just changed the company name. At the end our refund went back to someones AMEX card ending in **** and Fameeza and ***** from RAJ TRAVEL should be able to locate it and refund **.
  
  please see attached response from Sky **** Travel & Tours.
  Sincerely,
  Ram Kuar
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩