ComplaintsforAutos Wholesale
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Complaint Details
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Initial Complaint
11/17/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I bought a car on 9/25 from automotive wholesalers he car broke down on 10/23. I called the dealer and spoke to *********************. He told me dont worry the would take care of it. He paid To tow the car and the paid ******* **** $255 for the evaluation at no time did anybody ask me For any money. After 2 weeks the estimate came in at $4100. That morning I got a call from ****** saying they would put me in a new car at no expense to me. Before I could get down there I got a call from **** in the sales department who said he needed me to bring $1000 when I came and he would put me in another car. I told him I am on social security and didnt have it then but would call when I did. He hung up on me I called today and told him I would be there Wednesday with the $1000 and he said he didnt know if the owner wanted to get a car for me anymore and he would call me back. He has not done that. I dont know who to call or what to do. I am having to Uber my granddaughters to school and I cant af**** that. When I call they put me through to voicemail but nobody calls back. I even left a voicemail for (***) but she has never returned my call Help!!!?*********************** ********************************* 510 320 2016Business response
12/10/2021
We sold *************** a car and the transmission went out. We informed *************** that we could not fix the car and that she would be refunded her money and we would just unwind the deal. We paid the car off at the bank and refunded her down payment.
We told *************** that we would sell her a different car but she needed **** down payment. She had only given us 700 of the down payment on the previous car and still owed 1000.
When we collected the initial down payment she reported to her bank that it was a fraudulent charge and the money was put on hold. She also contacted a state representative to call us and we informed them that her money had been refunded.
We are not interested at this time in selling this person a car and she is free to shop at any of the hundreds of car dealers in the area.
Oh and I failed to mention that the dealer we sent the car to said that the car had to be moving when it was slammed in to park.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.