ComplaintsforNoble Veterinary Clinic
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Complaint Details
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Initial Complaint
10/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
10/3/2023- 10/4/2023 Amount paid: $742.70 Account no: ****** We entrusted ********************** to treat our 1.5 year old cats nausea and runny stool on October 3. Upon the first consultation, **************** forcefully scruffed our cat in an attempt to keep him still while he was checking him which set the tone for the rest of the experience. Our cat was diagnosed with hyperthyroidism, but was otherwise shown to be healthy in the records for his vitals. They gave him .5 ml Cerenia and 100ml Fluids Subcutaneous to temporarily resolve his nausea in the meantime; we had mentioned that our cat was given the same exact treatment at ************ two days prior, but they advised that he should retake it again. In addition, they asked us to come in the next day for an X-ray to check for any other underlying issues and suggested sedation to get a clear image during the scan.At 8:30 AM on October 4, our cat was dropped off and immediately brought into the examination room while we were asked to leave until he was ready to be picked up. We received a call from **************** at 9:34 AM where we were informed that he went into cardiorespiratory arrest while sedated. We agreed to CPR, but he was declared expired at 9:55 AM. They mentioned that the combination of the sedation along with his thyroid issue and enlarged heart may be the reason.We believe that this could have been avoided if we were given other options such as anti-anxiety medication, gabapentin, instead of the anesthetic. We should have been better informed about the effects of the sedation on his thyroid condition. We are sadden about his unexpected death.
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BBB Rating & Accreditation
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.