ComplaintsforLux Under Wares
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/07/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
On November 11, 2023 I ordered 2.5HP Folding Treadmill Portable Running Walking Compact Exercise Machine with 12 Preset Program, LED Display, Bluetooth Music Easy Assembly for Home for $129 online. The website states; We aim to dispatch your order within 1-2 working days via *** from our warehouse in ********** (***).On November 14th I sent an email to find a way to track the order and received another email stating they received my order. I did not receive any tracking or shipping information. I reached out again via chat 2 weeks ago and was only able to leave my contact info for them to email me. I have not received a email or phone call regarding this order.Business response
12/27/2023
Dear BBB,
Responding to your letter that we received for Lux under wares. Please be advised that this company is using our business address maliciously. Our company, Fulfillment and Warehousing *************** is not affiliated with Lux under wares. We are a fulfillment warehouse and we do not have any kind of partnerships with any company in the nearby areas.
Respectfully,
*******************************
Vice ********** *************
Initial Complaint
11/30/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
We have not received the item I ordered from them. a Bar-B-Q
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.