ComplaintsforHawaiidshop.com
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/17/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I placed an online order on March 7 and received order #127669. I have not not received order and no updates. I have sent two emails and received no response. I could not find phone to call them. I paid with my Sharonview visa card $81.69Business response
03/19/2022
I think this is a customer mistakeWe did not receive any email responseI confirm that the customer placed the order on March 7, 2022and the order is being shippedBelow are 2 tracking of products that customers have orderedhttps://www.yuntrack.com/Track/Detail/YT*********6039543https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=9*********833777653375thanksCustomer response
03/26/2022
I am rejecting this response becauseWe did receive tracking number from them after you contacted them.We placed a order for 2 products and only received one. I have sent them a email and have not received any response.They have 2 emails[email protected] and ****.******@gmail.comThanks again for your help!**** ****Business response
04/01/2022
i have refunded to themplease verify itInitial Complaint
01/05/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Placed and order with this company via online on 12/19/21 used Debit card to pay $46.84. The amount was taken from my account on 12/20/21 as "www.visualskateboar HTTPSVisual sk CA" I asked for the status of my order on 1/1/22 and their response was "because your order falls within the time the bank checks the payment. Therefore, the order will not be able to be full-filled. Please go to the bank and send us the dispute. We cannot actively refund you via bank if you do not submit a dispute." I really don't know what that means, but will contact my bank. I am under the suspicion that this is not a legit company, and if it is then they have NO customer service at all.Business response
01/24/2022
this is my customer order
please let me explain
During that time I emailed asking for another way to get a refund because we use the stripe payment gateway
Stripe has blocked all account transactions so we cannot refund customers
I want to end the dispute by refunding the customer via paypal as soon as I receive the emailthanks you
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.