ComplaintsforGosch Collision At Gosch Ford
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My truck had been at this shop for about 5 months, after them having it for this whole time I pick up my truck and the issues were not fixed, and to top it off the truck had been fueled with gas ( it is a diesel) the shop pretty much turned their backs on me and said it wasnt them, had to get my truck towed to a shop, the truck is still in the same situation I asked the shop for a rental for the time the truck was down but never got a good answer from anyway I tried talking to my insurance but they are not help either.Initial Complaint
09/21/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Last September 2022 I took a NAVY FEDERAL CREDIT UNION check for ****** to this dealership. I purchased a 2013 Volo SUV under ****** miles I was told because of the year and little mileage it was obviously used for pleasure and nothing was wrong with the car. I was provided with a 90 day warranty. I took the car back before the warranty ended due to issues, they did what they could, however, I was informed by the service department that because of the complications and it being a ****** I would have to take it to a ***** dealership. Once my 90 days were over the car has had. 3 major issues that needed to be repaired, well over $8,000 in total this is before even having the car 1 year. Last month I when the car was in the shop I calling this dealership and asked to speak to the sales manager, he told me to come in and he would put me in something else. I arrived the Sales Manager didnt even handle me personally, he passed me off to someone else who knew nothing about the situation, therefore Im explaining myself again. The sales manager comes back and tells me they cant put me in anything else because the car was only worth $7,800. I bought him documentation showing him everything that had been worked on so far and reminded him that the car was sold to me for ******. I told him he sold me a piece of c*** and he knew it was c*** when he sold it to me. His office manager offered to pay for the labor as long as I paid for the parts for what the car was in the shop being serviced for at that time. This car isnt even worth $10,000 and Im paying for it constantly. I have receipts and documents for repairs and rental cars because of it being in the shop so many times and I was also told by ************************* *******, ** that whoever sold the car to me didnt do an inspection, they just sold it to me AS IS !!!!! Because if a full inspection had been done, these problems would have been identified.Initial Complaint
11/29/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
This collision shop has had my fender bender repair for over 6 weeks now. I have to pay for my own rental cards due to my inusrance company covering only for a month.Business response
12/14/2022
Good afternoon ******,
Vehicle was dropped off for repairs on 10/18/2022. Guest authorizes repairs of $12,442.33 on 10/28/2022, we advised our guest that these repairs would take 5 weeks. On 11/29/2022 we gave our guest a rental vehicle at the shop’s expense. Vehicle was completed and picked up on 12/09/2022. Guests returned the rental vehicle on 12/13/2022.
-GOScH Collision Temecula CA paid Enterprise for the rental from 11/30/2022 to 12/09/2022. We will not cover the extra days our guest kept the vehicle for an unknown reason.
***** *****
GOScH Collision Center Manager/Temecula CA
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.