ComplaintsforRamona Tire & Service Centers

• Initial Complaint

  05/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I took my vehicle for an oil change on Saturday April 27th. And the technicians did a horrible job. The ********** Fastner was left off of the oil filter which put my entire engine at risk of blowing a gasket . My driveway and garage were damaged because of the faulty repairs and oil leaking from the driveway into my garage; I had to return to ***************** after being in the shop more than an hour to have this issue resolved and requested and was told by the Manager *********************** that " I'm truly sorry, I realize this could have blown up you engine " I then proceeded to ask how and why it happened in the first place? I requested that I be made whole again professionally power washing my driveway and my garage. As requested by *********************** the manager he wantedto personally power wash my driveway and garage; I emailed all of the damage and photos. That was on Saturday 4/27; I called Monday 4/29 to let him know it needed to be done by a professional on the weekend not to inconvenience me by taking off work to supervise the repair. As of 5/2/24 ****** hasn't followed up with me and I ascertained by calling today and found out he was on vacation and couldn't care less about me , the fact that ****** could have blew up my engine, and that my driveway and garage ( my property) has sustained damage because of ******. I demand to be refunded for the repair of my automobile and have my property repaired and damaged items replaced. ***** had the Audacity after I emailed every last photo directly to his ****** Tire email...to ask that I provide it again to his *************** ...I WILL NOT... but I will retain an Attorney to represent me in this matter.--Respectfully *********************

  Business response

  05/21/2024

  Hello *****************************,
  
  Thank you for taking the time to contact us regarding this matter. I am writing to personally express our sincerest apologies for Ms. ******************************* experience during her recent visit to Ramona Tire & Service Centers.  
  
  It was a pleasure speaking with you today. As discussed over the phone, on May 8, 2024, we contracted JM Pressure Washers to visit ************************ residents to have the driveway and garage professionally cleaned. On May 14, 2024, Ramona Tire 3019 processed a refund request for the amount of $95.09, to be mailed to Ms. *************************** at ************************************************************************. On May 18, 2024, ********************* (Store Manager) purchased a Mainstays Traditional Medallion 5 x 7 outdoor rug from ******* to replace the oil damaged rug. On May 18, 2024, ********************* emailed ******************** to inform her that we had purchased the rug and would like to make further arrangements to personally delivery the rug to her residents, and schedule a follow up appointment per ************************ request to inspect her vehicle again to confirm the oil leak is no longer present and addressed. I also called ******************** yesterday, Monday, May 20, 2024, and left a message on her VM. We are currently waiting for a response from ********************.
  
  In the meantime, please feel free to contact me with any additional questions or concerns.
  
  Thank you
  
  
  
  Best Regards,
  
   

• Initial Complaint

  03/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  My car started making Loud noises , I took it to Ramona tire in ******** **, they said the noise was my brakes and rotors and also decided to replace my filters , back windshield wipers and other things that did not pertain to the problem! They charged me ****** as soon as I started the car it continued to make noise before I even pulled off the property, the store worker informed me that the noise would die down and if it didnt bring it back. My daughter drove the car home to ***** and the next morning the noise was even louder . My daughter took it to the Ramona tire in ***** same business, and they lifted the suv and told her theres a hole in the muffler that was the sound! He informed her that it would be cheaper to just take it to a welder which and he could weld the hole instead of replacing the whole thing so we found one and he charged 100$ to solve our problem. We contacted Ramona tire in Beaumont and informed them all they did was offer the 100$ back to the credit card in order for us to take down the bad review from ******** The car feels shaky and the brakes sound horrible not only did they over charge and not fix the problem, they couldnt have changed the breaks because theyre worst than ever !! They sound so horrible and the car feels loose to drive . Ive never In my life experienced this before, they had no right to charge all that money and not fix a thing .

• Initial Complaint

  11/25/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Charged me for unauthorized work done to my car. ****, said spoke to daughter who stated owned car and gave authorization for alignment. Not only does my daughter not own my car, she also does not live with me nor would authorize work to my car.

  Business response

  12/08/2023

  Store manager spoke with complainee and both agreed to process a refund for the work that was done and charged. 

• Initial Complaint

  09/13/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I was charged for the wrong tire that was put on my car. I got a flat on Labor Day on the freeway on the tire that they put on. I returned back to their place of business and he told me that they had received the incorrect tire that was put onto my car. He took the tire and said he would call me with a solution to this issue. I’ve been back to the place 3 times and have not yet received a solution or a refund due to their mistake. I had to purchase the correct tire that cost me over 400 dollars they charged me over 500. I have a model y Tesla and the tire they put on my car was not for a tesla. It was not capable of the weight of my car and that’s why the flat was instant and was unsafe. I want to be refunded for the total amount that I was charged. He admitted that the tire they put on was not what I paid for and the error was on their part. It’s been almost a week and I have not yet heard from anyone about this issue. Please help me to resolve this Thanks

• Initial Complaint

  03/15/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I had my vehicle towed into Ramona Tires located at **** ** *** ******* ****** ** *** ******* **.on 03/09/2022 ***** the assistant manager contacted me on 03/11/2022 saying that he had found the problem for my vehicle having just quit on me he informed me that I could pick my vehicle up on Monday 11, 2022. I went in on this Monday at 9:06 paid my monies to a lady named *****. Left the shop went to TJ Maxx located about 20 minutes from the shop and at 12:31 am returned to the car and it was doing the same thing as the reason that they was supposed to have fixed. Broke down again, ***** had me towed back to Ramona Tires I requested my refund and informed her that I would be having my vehicle towed away from there shop, she told me that I could not take my vehicle because they had already started the work and that Ramona needed to finish it. (weird the fact that I had paid them for the work a couple hours prior. I asked for my full refund and was denied.

• Initial Complaint

  01/25/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I took my car into Ramona Tire & Brakes in Temecula because it was making a horrible sound because a friend of mine tried to do my brakes and they weren't done right so Ramona Tire told me that they could do the job and call me with an estimate which they did it was over a hundred bucks to get these heartless brakes done and when I got home and showed my spouse have receipt he was appalled at the overcharges that they had to give me it seems they totally take advantage of me being a woman and charge me three times the amount they should have for fluids exedra when I call them to find out why they said that was just normal procedure however I'm not happy with the situation that's a lot of money for brakes and now not even been a year yet I'm having problems with him again

• Initial Complaint

  08/06/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  They have been sending false information to my credit card provider regarding the number of times I went their establishment to get the issue fixed. This is the main reason as to why I went to the car dealership because I got tired of them not being able to fix my car. Please see attached PDF for more details.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩