![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforTobias Moeller-Bertram, MD Corporation Desert Clinic Pain Institute
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/12/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Last month on the date of july 1, 2022 I had an appointment, and that went fine until they gave me an an appointment for my return the next month. This is a Pain Management issue and I go every month. They gave me a new date for Aug. 29th which is 4 days AFTER my medications run out. They are supposed to give me a date no later than 30 days after my appointments. I have tried to call them to rectify the issue, and the scheduler told me she would send the Doctor a note, and he would contact me within ONE business day. This was on Monday Aug.8th and today is Aug. 11th. Next I have tried to call the Provider himself, and what I got was a ringing phone with NO answer OR even a message machine. I NEED to get my appointment moved up to the week of the 22nd or my medication will run out and make me deathly ill. NO ONE is returning my calls.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.