ComplaintsforBravo Dental Group of Hemet

• Initial Complaint

  08/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  In 2022, I went to this business seeking dental work that was needed. I received temporary dentures from 2022 to 2024. After waiting two years with temporary dentures for my permanent dentures to which I was told would last 15 to 20 years within 3 months of receiving my permanent dentures one of the teeth broke off. I was told to give my permanent dentures back in order for them to fix it. I waited 2 months and was given my permanent dentures back and they were placed with one s**** in the middle of the roof of my mouth. To with that placement the permanent dentures I was given did not last even 6 months and they broke in half. I was told I paid what I paid and thats what I got. No one not even the owner or the doctor is willing to correct this situation. They took my cash payment of $3000.00. I was told that I had to take out two credit cards/loans to pay for the rest of the services needed. I was told they do not provide copies of the contract or a receipt. That my statements for the credit card/ loan companies is my receipt. One credit card was $8629.00 and the other was $9000.00. My services totaling over $20,000.00 and was not given the proper services. They are taking advantage of clients who dont understand what is actually happening and then kicking clients out of the office when a client is trying to get the proper correct care. Im out my $20,000.00 dollars. I hope that this place is shut down and it doesnt happen to anyone else. Please investigate this business.

  Business response

  09/03/2024

  To Whom It May Concern:
  The above referenced ***ient has been seen in our office for over two years. This ***ient has received six implants and overdentures. She has never had any issues with the fit until she dropped them on the ground and broke it. We repaired at no charge to the ***ient and honored her request to have a new one made, which is being done at the lab as we speak. Patient was seen two weeks ago and is scheduled on September 9th to deliver the new overdenture at no cost to her. The ***ient is aware of this and never expressed any concern. Initially we spoke to the ***ient on August 27, 2024 regarding her complaint to the BBB and dispute with CareCredit and she denied knowledge of both. After going over her concerns one again she agreed to cancel both complaints as she realized that we were helping her at no cost to her after she negligently dropped the denture on the floor. We explained that we understand that accidents happen and even after two years we would be here to help her at no cost. As previously stated we repaired the appliance that she dropped and we were going to make her a new one. When we followed up with the ***ient on August 28, 2024 she said that she attempted to cancel the complaint and dispute which turned out to be untrue after confirming with ****** at the BBB and also a representative from CareCredit. Again we tried to reach out to the *** ient as we are incurring lab
  cost by helping her and at this point she stated she was still paying for the treatment through financing and she would not be canceling the complaint or the dispute. At this point it is obvious that her motivation is financial only as we are doing our best to accommodate her needs. We are shocked at this level of defamation to the office and the doctor. As we have always been there for her and took care of all her needs, as we do for all of our ***ients. We treat all of our ***ients with the highest level of care and we take pride in our work. We have been serving the community for many years and plan to continue for many years to come. We take severe offense to the contrary. Please let us know if any records are needed.
  

  Cordially,
  Bravo

• Initial Complaint

  08/15/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On July 2022 I was to Have a bridge work removed. The Dr. Gave me a double dose of numbing medicine. He held my job and told me not to scream not to yell basically to shut up. He proceeded and removing the bridge work along with the last tooth that I never agreed with. Upon removal of the bridge work I was numb and in shock because of the roughness of the procedure I asked his dental assistant why did he remove that tooth she said it was had cavities and he had to I stayed it I never agreed to that. Every time I've gone there ****** the billing specialist always throws different numbers at me. At first I was being forced to do a complete work of a bridge work for $10,000 I did not agree she came back at me with the number of 5,000. I agree but not to the removal of that one tooth. I had a $1,200 credit. Upon asking for a refund I was told that $500 was charged for the removal of the tooth. On on August 15th 2022 I spoke with ****** about my refund. She was very clear that I had no refund that they built for the procedure that I never agreed on. every time I talk to ****** about numbers she always came back with a different number always wanting more money . I never agreed on this last procedure the doctor took it upon himself to remove that one tooth I never agreed to that but procedure was to remove one two and two implants they removed four I was I never agreed. The way ****** bills and the reviews are based on ****** there's something Shady here because from the reviews all her numbers are always different from when she quotes you a price this needs to be investigated.

  Business response

  08/26/2022

  To Whom It May Concern:

  The above referenced patient initial visit seen in our practice on March 24, 2022. ***** *********, was seen in our practice for a comprehensive evaluation. Treating doctor gave treatment plan and alternatives, discussed with patient. Patient was compliant to proceed with treatment. All benefits and non-covered benefits were explained to the patient. The patient elected to proceed with the recommend treatment. He understood the treatment as it was done on multiple visits with consent’s initialed and signed. Teeth extracted were hopeless and had to be extracted that is why he was given the option of implants but he denied that option as he received a temporary partial to replace the missing teeth.  We don't appreciate these false and defamatory statements as the records show what was done and the reason. All the X-rays and documentations show all costs and treatments were done properly, above standard of care and were consented by him on every visit.  Just because he changed his mind about implants and is happy with partial that was given to him doesn't give him the right to make false unfounded acquisitions.  The procedure in question was completed and the patient was aware of this. The patient agreed to the proposed treatment plan, and was given the option to not have service done if not ready. Patient proceeded to move forward. At this point the patient has elected to maliciously attack us over the phone. We have handled all of this patient's treatment within the highest standards of care. There will be no refund as we have rendered clinical service patient elected to move forward with. There were records on 08/1/2022 for panoramic image taken, patient traveled to our Banning location that has balance of $450.00 still owed to our office. Last dental visit was on 08/01/2022. The attachments will show proof that the patient was aware of the procedure and the time it would take to complete. If any additional information is required, please do not hesitate to contact our office.

  Cordially,
  ****** *********
  Bravo Dental Group
  

  
  

  Customer response

  08/26/2022

   I am rejecting this response because:
  I never agreed on the removal of a healthy tooth.  I agreed in a bridge and two implants not remove of a healthy tooth.
  
  

• Initial Complaint

  01/18/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On January 17th, I visited this dental office to have a regular teeth cleaning. Before starting, they told me it would be $100 for a standard teeth cleaning. I said that my insurance should cover it 100% and i shouldn’t be charged anything. They kept telling me that this is the price for a teeth cleaning. They didn’t say anything about any extra charges or elective “medicated irrigation”, even after I was asking them questions like “really? $100? Just for a teeth cleaning? That’s with my insurance?”. On 1/18/22, I called my insurance who called ***** and ***** said that I signed the treatment plan and was told about the $100 charge beforehand. They did tell me about the charge, but they didn’t tell me about the specific medicated irrigation or that it was completely elective. They didn’t even mention the words “medicated” or “irrigation”. All they said is that this is the charge for a teeth cleaning. I called them myself and they won’t even send me an itemized invoice. They just told me to deal with it through insurance. They knew exactly what they were doing, purposefully leaving out the medicated irrigation elective part of the teeth cleaning and presenting it as the price of a normal teeth cleaning through my insurance.

  Business response

  02/04/2022

  To Whom It May Concern:

  The above referenced patient has been seen in our practice on January 17,2022. ***** *******, was seen in our practice for a comprehensive evaluation. Treating doctors gave treatment plan and alternatives, discussed with patient. Patient was compliant to proceed with treatment. All benefits and non-covered benefits were explained to the patient. The patient elected to proceed with the recommended treatment.  The procedure in question was completed and the patient was aware of this. The patient agreed to the proposed treatment plan stated she would pay for the treatment that was completed. Patient was given the option to not have service done if not ready. Patient proceeded to move forward. At this point the patient has elected to maliciously attach us online and has threatened with multiple forms of retaliation. We handle all of this patient's treatment with the highest standards of care. There will be no refund as we have rendered clinical service patient elected to move forward with. The attachments will show proof that the patient was aware of the procedure and the time it would take to complete. If any additional information is required, please do not hesitate to contact our office. 

  Cordially,

  ****** ********* 

  Bravo Dental Group. 

  Customer response

  02/04/2022

   I am rejecting this response because:
  
  

  By now, i have received the treatment plan in the mail and have a better understanding of what may have occurred. My appointment at Bravo Dental was for a routine teeth cleaning. After my x rays, Joana the office manager came out to tell my how much it would cost. She said it was $115 for the teeth cleaning and a filling. I told her my insurance should cover a teeth cleaning completely. I told her I only wanted the teeth cleaning and my insurance would cover it. She made me sign the treatment plan stating that she talked to me about it, however, at no point was anything about “medicated irrigation” mentioned to me. I never heard those words until my insurance called them asking why they charged me when it should be covered. I asked them multiple times about why the price would be $115, since a filling is $45 and a teeth cleaning is covered. You would think this is when they would mention and optional medicated irrigation. Instead when I questioned them, they just took my bib off and said “ok then we don’t do anything.” I told them I had come all this way for a teeth cleaning and I know that my insurance will cover it.  I didn’t sign permission to give me anything other than a teeth cleaning.

  
  

  The treatment plan is signed with things on it that I did not get.  On my way out, they said I owed $100. I was very confused, as I told them my insurance should pay for a routine teeth cleaning completely. They told me to take it up with my insurance. 

  
  

  I did call the dental group and all they told me is that I signed the treatment plan and to make a claim. I even asked why they didn’t tell me about the medicated irrigation, and they had no explanation except to make a claim and that singed the treatment plan. But the treatment plan wasn’t even what I paid for, as it does not match with the receipt. I’m not sure if they were confused, but either way, I did not get a filling or anything other than a 100% covered routine teeth cleaning that took all of about 6 minutes. 

  
  

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