ComplaintsforPedder Nissan
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Complaint Details
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Initial Complaint
02/24/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
So I bought a Nissan Rogue new for $31,000 it had like ****** miles on it it was too fancy so I wanted to exchange it I went into ***** Nissan I saw a car that I liked it was a 2019 it was like $18,000 and pretty much I bought it I did not get any money back and I asked will I get money back they said that they would accredited it and put it in my bank which they never did and pretty much I just want the change to my $31,000 that I spent on my new car cuz the used car that I bought was $19, so that's $11,000 that they pocketed of my money and it's like they haven't done anything and I feel that they shouldn't be able to keep that money that money belongs to me and yeah they never credited me they never deposited any money in my account they never did anything I don't know what to doBusiness response
02/25/2024
Thank you for reaching out regarding your concerns. If you traded in a used car, any agreed pay off amount would first be issued to creditors who financed that vehicle. In the case of a used car trade in, there is often depreciation as you would have agreed to in your signed contract; this would mean your car was re purchased for less than you originally purchased. In this scenario, you are welcome to visit us in store to discuss further; but we did not pocket the alleged amount and feel you need to better understand the terms of your financing agreements.Initial Complaint
04/11/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I went in to purchase a vehicle. The process was rushed and not many choices. There was misinformation given to us about the vehicle, no full car fax report, and they ran my boyfriends credit without permission. The next days the car was giving problems. We took it back and told them I didn’t want the car due to misinformation and issues. They tried putting us in different cars higher than our budget. One the cars was just traded in and they offered it to us. I had received no call about the vehicle. They tried giving it back with no paperwork when I went in. I called creditors and my application were not being processed. I left the car there because I did not want to have the hassle and disappointment if haveing a car I might return within 10 days. I wasn’t able to go back in right away due to work and the holiday. I received messages they ran my credit again for new applications. I wasn’t called about the new applications being ran. They tried messaging me about going back in and having to take the car. It’s been the 10 days and I don’t have an official lender who is accepting my application so I know I can receive my deposit and they take the car back. I read into all of this because I know my credit is bad. For a dealership to try to fool me and force me into something after 10 days of not having a single credit application go through is wrong and illegal. I know my rights.Business response
04/19/2023
Good Morning,
We have provided a refund on this account and do apologize for any inconveniences. Please do not hesitate to reach out to our management team directly at any time for further support: 858 761 3087.Initial Complaint
04/10/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
April 1st My girlfriend and cousin went to go look at cars and I went with them for test driving purposes only. They some how got my information from 2 years ago when they previously had my credit file and mixed it up with my cousin and ran my credit 3 times. Not only that they said I worked at Del Taco when I haven't been employed there. Not only that the car they received had a jerking transmission and the hybrid battery wasn't working properly. They took it back the second day and asked for a full refund with the deposit to be told there is no cooling off period in California and all they wanted to do is switch them into another car. In fact they were adamant about it and told us that's the only way we could get out of the ford and that we had to do business with them only. I went in there on April 3rd to tell someone about my credit score and how they ran my credit without a signature and my approval. The only reason they had my DL was because of test driving purposes only. The salesman **** even came back to the desk on the 1st and told us he knows he didn't ask for my information. I went home checked my credit and yeah 3 times. Not only that like i said its been 8-9 days now since we've left the car and just wanted to do business elsewhere. They haven't contacted us but keep running my cousins and girlfriends credit now without their permission at this point. They never fully read the contact and the gm even admitted it on the phone to me. They know what they're doing.Business response
04/19/2023
Good Morning,
We have provided a refund on this account and do apologize for any inconveniences. Please do not hesitate to reach out to our management team directly at any time for further support: 858 761 3087.
Initial Complaint
07/06/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I was charged for a brand new install of a KARR alarm system, it was late at night when we finished signing papers so they told me to call the next day and schedule to have it installed. Every call I made they said they will call me back, never received a call back. I have sent several emails and texts over the years requesting my alarm system or money back. Now the car has been stolen! Go figure.Business response
07/07/2022
We looked further into this matter and determined that the KARR security system was installed and activated. We don't believe there is any further action required on our part.Install date: 3/16/2017Activation date: 4/14/2017
For any further issues, please contact me directly at *** *** ****.
Customer response
07/15/2022
I am rejecting this response because:
The bus I eases ****n we to the matter is inaccurate. My finance paperwork also states the install and activation needed to be completed, during the signing of the paperwork the f I nance manager stated he thought it was installed and double checked and in fact was never installed. I purchased the vehicle on 04/17 not 04/13 so the dates are also inaccurate on their part.Business response
07/15/2022
We pulled the deal file and found confirmation on purchase date of 4/14/2017; it's verified to the vehicle vin number and original paperwork. We did indeed verify the information previously provided is correct and accurate, if you have alternative paperwork that states otherwise, please email it to us at su************************mInitial Complaint
03/30/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Sold me a vehicle That was previously an accident and I was told that this vehicle was never in an accidentBusiness response
04/05/2022
Due to pending, ongoing litigation with this case; all communications will be provided through representation at this time.Initial Complaint
11/15/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I was promised a stock after market sun roof , after contract was done they told me that it would be a cheeper sun roof than was promised.Customer response
12/02/2021
I was negotiating the purchase of a Nissan frontier pro X , they offered to give me a Nissan frontier SV that had a lower price in exchange for them putting on a Sunroof that would look just like the stock on a Nissan frontier Pro X, I was charge for a Nissan Frontier Pro X and was given a SV model. offered a lower end sunroof that are prob to leak According to the shop assigned to do the installation.The Vin# number on my Nissan Frontier SV came up as a Nissan frontier pro X when I called AAA insurance. Vin# ***************** If you would like to call AAA insurance to verify here is my Account number CAA *********. My phone ************Business response
05/26/2023
Thank you for taking the time to write to us. It appears this complaint was resolved, if you need further assistance please email us at *******@***************.com
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Customer Complaints Summary
6 total complaints in the last 3 years.
1 complaints closed in the last 12 months.