ComplaintsforTim Moran Hyundai

• Initial Complaint

  07/23/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Sold me a lemon vehicle cuts off on its own also while driving engine light is on

  Business response

  07/29/2024

  To whom it may concern,

  ********************* has purchased two vehicles from Gosch Hyundai. I am not sure which vehicle she is having issues with since it is not noted in the complaint. But eighther way, ********************* has not let the dealership know of any mechanical issues that she is currently experiencing with any of her vehicles. The last time ******************** has visited our service department was over one year ago for regular scheduled maintnance. Again, she has not made the dealership aware of any issues. 

  Hyundai like all other manufacturers stand behind their product with a manufacturer warranty. If for wahtever reason the dealership and the manufacturer cannot fix a problem, the guest is entitled to move forward with any available options the manufacturer offers to the guest. 

  ********************* needs to start with taking her vehicle to any Hyundai dealerships service center for a diagnostic.

   

• Initial Complaint

  07/22/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I have had to pay over $3000 for an unexpected hotel stay in ******, towing rentals my family had to incur, car rental, fuel, and roadside assistance as well as the loss of my vehicle that I have made on-time payments on since I bought the car new. This issue has caused me and my family extreme stress and mental anguish, due to a recall on my vehicle that I was never notified of and was supposed to have been repaired by Gosch Hyundai in *****, CA to fix the issue, for it to just break down on the highway a week later. My vehicle is in ****************, **** and after I turn in the rental, I will be left paying for a car I dont have and no way to get it from **** to ******. Im a *************** Officer in the Army and work different shifts, so relying on other people for transportation to and from work is not an option. Today 22 July 2024 I called ******* from Gosch Hyundai service department in **************** to no avail, ***** from ******* Hyundai service department in **. Getoutge Utah reach out to him and I told him everything that is going on and he expressed that h*** do him best. I called Max ********************** Hyundai in ********* Kansas customer service and spoke with ***** on the behalf of obtaining a loaner vehicle. He said he has no available vehicles and placed me on a waiting list without gathering any information from me other than my name. Also ***** implied there would be no way for me to get a loaner vehicle because my personally owned vehicle is not at there dealership for service. Yesterday I email Hyundai as well as filed a complaint and was replied that someone will reach out to me shortly, and no one has reach out to me.

  Business response

  08/12/2024

  To whom it may concern,

  
  

  We apologize for the delay in responding to this complaint. We recently changed ownership and are no longer "Gosch Hyundai". As of July 28th 2024 we are now "*** Moran Hyudnai".

  We do however, care about the guest and their concern.

  Here is a recap of what happened in this case.

  The vehicle was not purchased at Gosch Hyundai and has never been to this location before up until this service visit while the guest was travelling on a trip to Las *****. This vehicle was towed to Gosch ********** dealership. Once that vehicle was in possession with us, we documented the concern and found Hyundai usa had a campaign/recall for a transmission update needing to be performed. During this time no other issue was found during the inspection (no charge to the customer and concern was covered under warranty). Vehicle was test driven on the location and was operational working as designed. Customer received the vehicle back and had another issue with the vehicle days later. At this time the concern should be addressed with Hyundai USA. 

  Again we apologize for the inconvenience and missed communication. Please let me know if I can assist with any other questions or concerns. 

  Thank you  
  

  
  

  --
  

        *********************

           General Manager

           Main: ************

• Initial Complaint

  09/29/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I hope this letter finds you well. I am writing to express my deep disappointment and frustration with the lack of decency and professionalism displayed by your staff and how they have been treating my mother at ***** Hyundai in *****, **. Despite being a loyal customer and purchasing a brand new *************************** Venue from your dealership, she have experienced nothing but a series of unfulfilled promises and a complete disregard for customer satisfaction.My initial concern arose when I discovered that the oil change light on her newly purchased vehicle could not be reset. Your representatives claimed that there was an update missing, which seemed peculiar considering the car was brand new. They assured her that they would promptly resolve the issue and promised to call her back. However, it has now been almost three months, and she has yet to receive a single call from your service department. This lack of communication is highly unprofessional and unacceptable.In addition to the unresolved oil change light issue, she have also brought to your attention the malfunctioning windows on my vehicle. Despite highlighting this problem multiple times, your staff has consistently failed to take any action or provide a satisfactory response. Furthermore, I was astonished to learn that your representatives suggested any future issues with the car would be her fault for driving it without resetting the service message, even though it was your own service department that failed to do so. This blame-shifting tactic is both unfair and unjust.When she requested to have the car fixed or undergo diagnostics, your staff informed her that she would need to make an appointment. However, to my disbelief, she **** informed that I would have to wait for approximately a month for the service, with no courtesy vehicle provided. And that if she wanted a curtosey vehicle it would have to come out of her pocket.This is simply unacceptable for a brand new car that should not be experiencing any

  Business response

  10/02/2023

  Hyundai released a service campaign (recall) for this specific model that the customer is speaking about. This happens often with many new models from all brands of vehicles. These campaigns are very common. Altough they are not a safety issue and do not affect the vehicles driveability, they are allowed to stay on the road. Beacause the manufacturer does not deem them a safety issue they do not offer any rental or replacement vehicles while the fix is being figured out. The fix has now been resolved and we received the required update today, Monday 10/2. We are reaching out to all of the affected customers to get the problem resolved. I will reach out to the third party that submitted the complaint so he can give me the information of the person that purchased the vehicle. Our service manager and myself will reach out to them today to set up an appointment to get this taken care of. 

• Initial Complaint

  12/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On December 10th and 11th I had been in contact with Gosch Hyundai in Hemet, CA regarding a car I wanted to purchase based on their internet inventory. I filled out my personal information and received a phone call where they verified the vehicle was still on the car lot. I gave them their Inventory number of H23142 and the advertised "sale" price of $60,390. The employee stated that they have a "market adjustment" of $7500 on the Ioniq 5 Limited model in question. I told her I think that's against the law. She then asked what I would pay and she checked with her manager. I refused to pay the now negotiated price of $4,000 above the posted advertised price. The next day I attempted to buy the vehicle using the online process. I uploaded my drivers license, auto insurance and social security number. Shortly after I received a phone call which became very heated with the sales person stating they mark up this vehicle $7500 and told me to buy it someplace else and hung up on me.

  Business response

  12/13/2022

  We are currently having an issue with our Hyundai website provider pulling the correct pricing for our inventory. We do have a $7500 market adjustment on our IONIQ 5's, which is legal. This customer has obviously shopped around and not found this vehicle for sale at MSRP, which is why he was willing to drive from Arizona to purchase his vehicle. We are working with our website provider and marketing team to correct the issue.

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