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Business Profile

Association Management

Collins Management Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Association Management.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/28/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sold my house about a month ago and Collins management owed me $1200 that I overpaid with my HOA fees I was told there was a check being mailed out to me and Ive waited a couple weeks now I reached back out to them and they said they were trying to get it approved from the board. Thats not what they told me a couple weeks ago a couple weeks ago they said they would have a check mailed out to me. This is my HOA fees that I overpaid for the year that they owe me. I dont know why they need the board to clarify that but its money thats mine and I want my money. I want nothing to do with this company. It was dealing with complaints as far as neighbors and not getting anything done and paying extreme amount of money a month for absolutely no services.

    Business Response

    Date: 09/30/2024

    Dear Ms. ***************** are sorry for the delay in the refund of your payment. Unfortunately, we don't have control when the Board of Directors sign the checks for the association. Collins Management does not sign checks nor has any access to the checking account, only the Board does.

    The good news is we have expedited your request. We did see there is a check made out to you for the full amount in the payables queue and we were able to notify the Board and they signed it. Please check your mail for it and if you don't see it within two weeks, please notify us. 

    Thank you for your patience.

    Customer Answer

    Date: 09/30/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ******* *******

  • Initial Complaint

    Date:03/18/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Collins Management provides a manager and secretary for the *** where I am an owner. *******************************************************************. I along with other owners have asked the manager ****** and *****, when the on site office will be open for walk ins. Currently (since Covid 2019) we the owners of the *** are not allowed access into the office and we have to email the manager or assistant to make an appointment. Since COVID is not longer a concern in Alameda County where I reside, we have been asking Collins Management when things will go back to normal and we again have access to the office. Access is needed to file a concern about maintenance, about problems with the automated entry system to the complex and to all the buildings, for replacement keys...etc. I have been asking these questions since January 2023 and to date I have not received a response. I as well as all the owners would like a date when the office will be again accessible.

    Customer Answer

    Date: 03/23/2023

    Collins Management responded to me stating the office being closed to walk-ins was a Board Decision so I asked them to forward my concern to the board.

    However, I have another complaint concerning the meeting minutes for the October 2022 Board Meeting which is supposed to be posted on the Collins.com website and it is not.  I had sent a letter back on 12/23/22 asking some detailed questions about the 2023 budget because our *************** were increased by 14% which was more than my prior 20 years here.  Collins stated the budget was reviewed in the October meeting, so I asked for the minutes. I asked again for the minutes on 3/20/23 when they responded to my BBB complaint about the office.  To date, I have not received the minutes nor are they posted on the Collins website.

    Business Response

    Date: 03/28/2023

    Thank you for your patience while the manager researched this matter. It seems there was no submission of a question regarding office walk-ins in January, but all other requests were responded to. Please submit the request you are referring to the office for it to be addressed. Collins Management has no decision-making authority on matters the ***** of ********* have set limits on the operations of the HOA. 

Collins Management Company is NOT a BBB Accredited Business.

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