![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforHotel Hermosa
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We booked a hotel room at hotel hermosa. My girlfriend booked it and accidentally booked it for the wrong date which was 6/15 instead of 6/18 like we planned for. It was an honest mistake. She didnt call and cancel within an hour (which is their policy) so they refused to refund the room or change our check in date. I wouldnt be filing this if it was a small amount of money but in this economy a 300$ room that we couldnt even enjoy is something I cant look past. We called multiple times and they refused to help us out at all. The only justifiable reason that they could keep our money without a refund is if they were fully booked and had customers waiting for rooms to open up. To my understanding ,on a Tuesday night, the hotel was not fully booked. All we are asking for is a little ***** and a refund of our money. In my opinion this is a disgusting way to do business and I hope we can see eye to eye on that. To be clear we never checked in or have ever been to the hotel.Initial Complaint
11/15/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I paid for a king size bed and I got 2 full size bed. I want a refund. Also, why am I being charge of extra $34?Initial Complaint
08/04/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
The hotel made false claims that a tv was broken. Mind you I stayed a extra day and was never informed about this broken tv even after I checked out and came back and booked another night stay because I missed my flight. I had to wait to be charged a extra 700 when I got back to Colorado and still not informed of the charge. I called and never got to speak to a supervisor or manager only the front desk and they claim the managers are always busy or not in at the moment. I even had my bank on the other line on mute to hear they're response so they could note it. I tried to record a call where the front desk admitted that I should've been informed of that tv being broken since I was there another day but the audio won't play. They're bad for business and I'm sure they hav done this to many other people and get away with it there should be a investigation because people like me work hard for our money to be stolen by a corporate business making way more than I make any day I only make 20,000 a year for my money to be stolen because I'm on vacation and I have a video proving I never even touched the tv off the whole stay because I have family in California my older brother I stayed at his house and would just go sleep at the room you could even check they're security cameras. I need my money back please help me Id love if I could please be assisted in this situation thank you BBB
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.