ComplaintsforToms Famous Burgers No. 17
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Complaint Details
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Initial Complaint
01/26/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 1/24 I went through the drive thru to order a grilled cheese sandwich and when I went to wait at the window they gave my food to the car in front of me the other car unwrapped it and said they didnt order this the lady in the window took the unwrapped sandwich back and gave them their food when it was my turn she rung me up gave me the sandwich in a bag with I open it theres a poorly rewrapped sandwich. I tried to call tonight and talk to the manager 2 calls later this rude lady tells me its my fault I should of checked it before I left and did nothing she claimed I was trying to scam them. With Covid going on I dont feel safe with someone touching my sandwich that does not work there that is not right!Initial Complaint
01/14/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This restaurant falsely advertises closing times and food quality. Several times I have went here and they make my food terrible. They failed to provide a food item and then when I told them it was missing they said they don’t give the food item at night even though it’s advertised on the menu. The manager was very rude and unprofessional and the close daily before their advertised closing times.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.