ComplaintsforIngram Fleet Service
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Complaint Details
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Initial Complaint
06/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I took my Range Rover to get my engine fixed back in November 2023. February 2024 I was told that insurance I had was covering $4500 only for the repairs and I had to pay the balance which resulted in 5k, I was told as soon as they received the balance of 5k Ill have my truck fixed within 30 days, I paid the same day. its now June and every time I call the business I get excuse after excuse ie: it'll be done in two days, I call in 2 days they say itll be ready by the weekend, I let the weekend go by call Monday they say itll be ready Wednesday and so on and so forth. My next move is an attorney, I dont know what else to do. I need my SUV. Im also afraid of retaliation. I honestly feel that most of the time they let pass is on purpose because they tried to sell me an engine for 22k and I told them I found it new from Land Rover dealership for only 9300. Ive been having to borrow cars from friends and family because I cant not afford a rental . I have children who go to school and sports practices
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.