![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforLuv n Paws
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/01/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
On Friday, April 28, 2023 I took my dog to Luv n Paws to be groomed. When I picked him up around 1:30 I noticed that his right eye was small and he continued to blink. The next day his eye was completely closed. He can’t open it and cries with discomfort. I called these people and they said that around his eyes he had grass stickers. When I took my dog to be groomed he had no grass stickers at all. I believe they cut his hair to close to his eyes causing it to close with an infection.Business response
05/30/2023
Please provide the name that the card is filed under and/or the name of the dog b/c I am unable to find a consumer under this name.Customer response
05/30/2023
I am rejecting this response because:
The card name was under ******** *****. The dog’s name is ****.Business response
06/12/2023
Can you please give me a call my name is *** (###-###-####) so we can set up a time and date to meet up in person with the Dog.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.