Business ProfileforKeto Genesis Advance

I am not sure if this is indeed the company that I ordered a product from this company in January., but this is what came up when I typed it in to your website. It didn't work and frankly i forgot about it. Fast forward to early March, I get an email asking if a charge was approved. I did not realize this was supposedly a continuing subscription. I had not received notice that this was upcoming. The amount was very close to another thing I ordered so I thought I had written it down wrong. Come to find out it was for another set of Keto Gummies. I called the company within 3 hours of the notice of billing and they said it could not be cancelled at that point. [I can't believe they couldn't have stopped it then.] So after contacting them that day, they told me to return them when I received them and gave me an address and RMA#. I sent both sets of unopened packages back in one package, and with the tracking #, see they received it at the end of last week. I called today to see when I would be credited my refund and was told they only received one package. Well, I guess it WAS one package, but it had two UNOPENED packages inside. I was not given another number I could call to rectify this when I talked to an agent this afternoon.I am attaching a copy of the shipping receipt. Although it doesn't say any specifics, it weights much more than one package of the product would. I am also sending of copy of the bank statement from early March showing they charged me twice, for two packages.I am also sending a picture of their email they sent me. When I try to reply back to it, it says this is unavailable. When I click on the ******** and ******* it doesn't go directly to their site. I have two phone numbers available: *************** and **************.