ComplaintsforHuntington Beach Bicycle Company, Inc
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Complaint Details
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Initial Complaint
01/31/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Bought a bike from this company and within the first 6 months of riding the bike I was stranded 3 times with flat tires. First time BOTH tires went flat. Second time one tire flat and the third time one flat which caused me to crash hard. The company sent me 2 free tubes for the tires which did not work and refused to do anything else. There is a very obvious defect in the wheels which is causing them to cut the stem of the tubes. The company did not believe me so they had me take it to a bike shop local to me. The bike shop installed the new tubes and did a complete check up of the bike even though it was only around 6 months old. After this service the third flat with crash occurred. I reached out to the company via Instagram on Dec 9th asking for something to be resolved and was told someone will contact me and no one did. Then contacted them again via Instagram on Jan 5th with no answer. Then again on Jan 11th again no answer.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.