Business ProfileforValerie Elhurr Coaching

I was told that this course costs $9k but promises you'll make $20k in your first 90 days or else they'll keep working with you. (Which sounds great, assuming you can make the $9k+ payment(s).)I had recently lost my job and was open about my financial situation on the sales call. I told the salesperson I had only $5k in savings and rent cost $1,500, so he said the first payment would be $3k, followed by 4 more $2k monthly payments. I essentially had 30 days to make it work in order to afford any future payments, but I was told I'd have my own personal coach and weekly meetings, along with access to group meetings in the ** group and the material in the course.After emailing about how I couldn't pay, I kept getting referred back to the same sales guy who oversold me and knew I couldn't make any payment after the first if I didn't start making money from this. I was told he'd call--but he never did, and I have the phone records to prove it. I alluded to my $5k savings situation and having lost my job in multiple emails, and no one ever denied it, apologized for their sales guy overselling me, or even tried to actively work with me while I was still in the program.I tried filing a chargeback, but since my bank apparently only reached out halfheartedly while I was overseas--after I'd notified them I'd be overseas--the case was closed and decided in Valerie's favor, so the $3k was pulled from my account while still overseas living off savings.I'd give almost anything to go back in time and stop myself from flushing $3k down the toilet by signing up for this program. The customer experience is awful. I get that this program *works* for some people, but I'm guessing those people already had a few clients or a solid offer and just needed help with the marketing, not someone still as new as **** don't understand what I paid $3,000 for because the 3 coaching calls and the little bit of the course I was able to go through definitely was not worth that.Do not buy!!!

************ is complaining that she no longer has access to the program after completing her initial payment.On November 10th, 2022 she emailed asking to pause her access in the program for one month and delay her next payment.We granted her request to pause access to the program for one month and reinstate her active status in the program next month pending *********** reaching out when she is ready to continue payments.************ never reached out to ask to unpause her access to the program and never made any future payments for the program.Then on January 5th, 2023 she reaches out because she does not have access to the member portal area implying she believes she should still be able to keep access to that even though she has defaulted on her payments.We responded to her to explain that our membership site doesn't have an option to let you save part of it, it is a tool inside the mentorship program. This is not a stand alone online course.We let her know we were happy to brainstorm other ways to make the financing work so that you can continue to pay for and participate in the program if she desired.When she spoke with our team member on why she was not looking to unpause her time in the program she relayed to us that she was looking to drop out due to not wanting to be a coach any longer and not feeling like she can help people get results. We offered to also coach her and help with this aspect, she ultimately chose to still not continue. In being flexible we offered we could revisit this when she felt ready and that we were here to support her.So while she still owed the remainder, in a show of good faith, we chose not to pursue the remainder of what was owed on the agreement at that time. This was also confusing to us as to why she would still want the modules if she had decided not to even pursue coaching anymore.We reached out to her twice in Jan 2023 in order to support her and figure out a resolution. She did not respond to either attempts to resolve the matter, never asked for a refund or if future payments owed could be forgiven and then instead went to her bank to file a chargeback and left this negative review.After reviewing all of the facts in the matter, her bank sided with us.