ComplaintsforHome Inspection Experts
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Complaint Details
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Initial Complaint
08/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This company advertised they would provide a FREE termite inspection free of charge. We are on record on YELP and via email (separately) requesting the service as they simply stated, "let us know and we'll get that for you". We made the request and they did not provide. They did our home inspection and we were under the impression the termite inspection was also done. We are new home buyers and thought it all came together in the same report. We found out in December that we had a termite problem and when we contacted the company for clarity, they said it wasn't their fault and should not be responsible to pay for a termite tenting for something that is a small administrative error. We filed a complaint with the ********** of ******** Affairs and the Structural ****************** Enforcement Unit. They agreed the company was incorrectly advertising it's services and issued a cease and desist notice. Unfortunately since the company is licensed under the ******************, the board did not have authority to enforce repayment of money lost.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.