![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforTMS Moving and Storage, LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/29/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On May 6, 2021 (packing day), I was charged a total of $1,267 (for 3 people rate of $195.00/hour for a total of 6.5 hours). Per estimated cost of service. The contract stated "they will come before the move day to pack" everything ready for moving, but was not. On May 8, 2021 (move day), I was charged a rate of $250.00/hour for (ten) hours -$2,500. That day I observed that the larger items were still being packed (couch, bed, table, etc.). It seems like these larger items were left out on purpose so that moving would take longer on a day with a much higher rate per hour. My understanding and expectation are that all items (large and small) should have been packed on the first day (packing day) so that the moving day wouldn't have to take 10 hours. Please see attached document for terms of contract and email correspondence with TMS Moving Company
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.