ComplaintsforHuntington Beach Honda

• Initial Complaint

  04/29/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  04/29/2022held As I am planning to purchase a motorcycle, I am trying to figure my financial options out. I've taken counsel with the Citi Honda financial department and was assured in possibility and legality of using our mine with my wife's combined balances in one purchase. Of which I do have a record of conversation held. Once upon that I've reached out a Huntington Beach Honda dealership and spoke with a manager name's ****, who was mean and rude to me not only refusing from considering our financial options, but even didn't give any judicial basis for a such refusal (which I believe I have my legal right on). This is not to mention **** didn't even try to help me out to find any other possible solution for this future purchase. On the contrary he started yelling at me, alleging that 'this is his word' only is supposed to be a sufficient explication. **** dropped the phone line abruptly in the aftermath, without no apologies no giving reason for a such misbehaving.

  

  Business response

  05/13/2022

  Regarding this consumer, he is asking for financing that is not possible. He may have misunderstood, or the person at Citibank gave him the wrong information. He emailed us originally that another dealership had already told him it couldnt be done; when we mentioned this to him he denied it.

   

  He talked to a salesperson, our Finance Manger and finally our Sales Manager who all explained to him what he wanted to do wasnt possible. No one yelled at him or hung up on him, but he got more and more upset as the phone call progressed.

   

  Please dismiss this complaint as invalid.

   

  Thank you,

   

  ***************************

  Controller, Huntington Honda

   

  Customer response

  05/13/2022

  I am completely diasgree with the business reposponse, as their are still acting as unfriendly, to me as a valued Customer and keeping completely misinterpreting facts and disregard my basic needs! 
  QUOTE: 'Regarding this consumer, Hhe is asking for financing that is not possible. He may have misunderstood, or the person at Citibank gave him the wrong information. He emailed us originally that another dealership had already told him it couldnt be done; when we mentioned this to him he denied it.'
  To refer to the 'other dealership' couldn't be any respectful response, neither an explication to my request, which was into all possible aspects of purchasing a motorcycle. For staff personnel of HBH is not only ignorant in their trade but also a very impolite. **** didn't offer me anything, instead of yelling at me and pointing me out back to some 'dealership elsewhere', no other single option a professional dealear simply ought to do (including just a mere blunt paying in cash).  
  QUOTE: 'He talked to a salesperson, our Finance Manger and finally our Sales Manager who all explained to him what he wanted to do wasnt possible. No one yelled at him or hung up on him, but he got more and more upset as the phone call progressed.'
  I am kindly offering you to peruse the record for my telephone conversation I am enclosing to this letter to decide how painfully it was. 

  With consideration and kindest regards,

   

  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩