Business ProfileforSauna Box LLC

From: SaunaBox Support <********************************>Date: April 17, 2024 at 1:50:41PM EDT To: *********************** <*********************>Subject: Re: ??? Dr. ******************* breakdown hot & cold therapy Reply-To: SaunaBox Support <********************************>?Hello *******,Thank you for following up. I apologize for any inconvenience you have experienced.We are aiming to get all replacements sent out as soon as possible. We are awaiting additional inventoried. We will be sure to provide you with tracking as soon as it is available! Be on the lookout for that.Best regards,Saunabox Support Team Support by SAUNABOX On Tue, Apr 09, 2024, at 11:26 PM, SaunaBox Support <********************************> wrote:Hey ****,Were working around the clock to get your replacement out to you and it should be on the way soon, Youll receive tracking information as soon as its out the door! We appreciate your time and patience on this, please let us know if you have any additional questions or concerns.Saunabox Support Team On Tue, Apr 09, 2024, at 09:25 PM, *********************** <*********************> wrote:Do you have an update on the steam shipment for me ?***************************** National Pro Broker ***************************** ************ ************** www.nationalprobroker.com On Wed, Mar 20, 2024, at 07:22 PM, SaunaBox Support <********************************> wrote:Hello *******,We do apologize for the quality of unit you received. We have made an internal note to have these sent out as soon as possible. We appreciate your patience while we worked on sorting this out for you! We are now processing a replacement for your order; however, the order might take longer than usual to arrive due to high demand - we are working around the clock and you'll receive tracking information as soon as it's out the door!Please reach out to us if you need anything in the meantime - always here to help.All the best,Saunabox Support Team On Mon, Mar 18, 2024, at 08:09 PM, SaunaBox Support <********************************> wrote:Hi *******,Thanks so much for reaching out. We want to let you know we've received your message and our customer service team will be there to help you shortly!You might be able to find your answer in our extensive FAQ section here - SaunaBox FAQ Due to heavy order volume, we are working around the clock and will be able to assist you as early as possible - expect a response within 24 hours.Thank you for your understanding!On Mon, Mar 18, 2024, at 08:09 PM, *********************** <*********************> wrote:May I get a manager for customer service phone number? Or should I got to the board of directors or CEO. Its been months and you guys cant get it right. I paid money for a steam that worked for a handful of times. You said you were sending me a new steamer instead you sent me replacement poles you had sent months ago that you had messed up on as well. Can I get *********************** email and contact number. I have emails for months and he should be made aware of this disaster situation ***************************** National Pro Broker On Thu, Mar 07, 2024, at 11:36 PM, SaunaBox Support <********************************> wrote:Hey *******,We are aiming to get all replacements sent out as soon as possible. We will be sure to provide you with tracking as soon as it is available! Be on the lookout for that.Best regards,Saunabox Support Team On Wed, Mar 06, 2024, at 10:52 PM, ***************************** <*********************> wrote:Understood and appreciated the response. The poles was a long ago issue which i received and replaced. I think wires are getting crossed. The steamer is the issue that does not work.On Wed, Mar 06, 2024, at 10:49 PM, SaunaBox Support <********************************> wrote:Hello *******,Thank you for reaching out!You asked for two poles in your previous Reponses along with the cold plunge. Regarding the steamer, we are working to get these replacements sent out. We have not forgotten about you and will be sure to provide you with updates as soon as possible!All the best,Saunabox Support Team On Tue, Mar 05, 2024, at 07:32 PM, ***************************** <*********************> wrote:this was sent from your company. Please have a steamer expedited. a steamer not poles.SaunaBox SupportWed, Feb 21, 4:06PM (13 days ago)to ****************, me On Tue, Mar 05, 2024, at 07:30 PM, SaunaBox Support <********************************> wrote:Hi *******,Thanks so much for reaching out. We want to let you know we've received your message and our customer service team will be there to help you shortly!You might be able to find your answer in our extensive FAQ section here - SaunaBox FAQ Due to heavy order volume, we are working around the clock and will be able to assist you as early as possible - expect a response within 24 hours.Thank you for your understanding!On Tue, Mar 05, 2024, at 07:30 PM, ***************************** <*********************> wrote:this isnt my order, mine was supposed to be a replacement steamer not poles. What is going on On Tue, Mar 05, 2024, at 07:29 PM, ***************************** <*********************> wrote:This has gotten a bit crazy. I was supposed to receive a new steamer because mine doesn't work after a few uses. I got replacement poles in the mail! Please expedite shipping on a new steamer. Please look back on my history as this has been a disaster. I need to be escalated to management because I don't understand the miscommunication. I email, emails get returned week later. My entire system doesn't work and you send poles for the second time. And I am stuck with an inoperable sauna. Please let me know how I can return this and get my money back. I don't want this and am going to have to forward all of our communication to someone who deals with consumer affairs because frankly this is ridiculous. I even went as far as sent a video of the steamer not working. Please advise.On Wed, Feb 21, 2024, at 09:06 PM, SaunaBox Support <********************************> wrote:Hey *******,We completely understand your frustration here and apologize about the inconvenience that you have experience here. This is not the experience we aim for you to receive as our customer. We have went ahead and created a replacement order for the steamer. In addition we are going to send you a free Cold Plunge, to make good on what you initially expected and to clear up any confusion. If there is any other issues or concerns here, do not hesitate to let us know and we will look into this for you. Thanks On Wed, Feb 21, 2024, at 03:52 PM, ***************************** <************************************> wrote: