![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforRizz Soles
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/17/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I've ordered from the site : Rizzsoles. On May 26 this year. I paid 23.72$.It has been 21 days now and I didn't receive anything. Even the shipment is returned to the sender. I've reached to the company's email and they didn't respond at all. And I've already wrote to them three times that I want to cancel my order. And unfortunately I didn't receive any message back.Initial Complaint
02/22/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I ordered 3 pairs of insoles from Rizz soles- I tried one pair on and found it to be extremely uncomfortable. I reached out to them to return the 2 additional unopened pairs, which they offered a refund for. They provided me an address to ship them to, on my dime (around $6). Upon providing the tracking info they stated theyd be refunding me $24.** and if I accepted that number to respond to the email, which I did. A week later no refund and the package arrives back at my door labeled as return to sender, unable to forward. And of course now Im getting no response from the company at all- so now on top of wasting the $52 originally spent on these (with a money back guarantee) they have cost me an additional $6 in shipping while providing me a bogus return address.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.