ComplaintsforHuntington Park Dental Ctr
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Complaint Details
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Initial Complaint
06/09/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Huntington Park Dental is by far the shadiest business I have ever been to. I had my braces with them from March 2019 until June 2021, and they gave me a contract with a clear amount that I and my insurance had to pay at the end of it. Some months they told me everything was good, and others they told me that I owed extra. On the last day of treatment and my braces being were being removed, they told me that my insurance wasn't paying and that I would have to cover their share. I explained that I was a full-time student, and employee and there is no reason that my employer wouldn't pay. The bill collector employee ***** said that she would double check. She came back a few minutes later and said that not to worry, the debt was settled, and they just wanted a positive **** review. They said I would not have to worry about anything. However, I have just received a letter from a debt collector on their behalf. Saying that I have to pay for what the insurance neglected to pay, even though I believe we settled this in June 2021 when I got my braces removed. I spoke to them on June 7th 2022, and they admitted that I did have insurance at the time of billing for my braces so there is no reason that I should owe. Even with this knowledge, HP Dental sent me to collections without any warning and now I received a letter saying that I owe $*******Business response
07/12/2022
Business Response /* (1000, 14, 2022/07/12) */ Patient was given a financial estimate prior to beginning orthodontic treatment. Unfortunately, it is only an estimate. The insurance carrier has the right to accept or deny any services. Patient is responsible for any and all uncovered services. ** *********** accepted the terms of that agreement and proceeded with services. We have all signed documents to support the agreement. In this case, her insurance denied services because she was over the age limit of her ortho coverage guideline of 19yrs of age. Her account has been delinquent since 8/14/2020 when she was informed her insurance had denied her claim & she was responsible for the complete service fees. A copy of her explanation of benefits was also mailed to her by her insurance carrier, Metlife. Last payment we received from ** *********** was 6/15/2021. Her account was finally sent to collections on 5/27/2022. We believe we have allowed ** *********** an extreme length of time to resolve this matter. We have the right to retain fees for the services rendered and stand by the standard of care we have provided.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.