ComplaintsforApliiq
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Complaint Details
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Initial Complaint
10/03/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I Order 50 embroidered patches from this business on 8/17/22 with an ETA delivery date of 9/17/22. I understand that delivery date can be late by a couple of days. I reach out to Customer Service. Member ********** today 10/3/22 and find out that there was a mistake by the business on my order which I was never notified. After waiting for 1.5 months I was never notified or aware of any delays by the business. They said it will take 7-14 more business days to create my order + shipping times. I requested a refund but they cannot fully refund the amount because I already made the order on 8/17/22 which is not acceptable. I paid for a product and I should be refunded the full amount.Business response
11/14/2022
Business Response /* (1000, 8, 2022/10/31) */ Embroidered patches, like the ones from order 32497 that Mr. *** is disputing, are made by vendors that Apliiq has worked with for years but are a separate entity from Apliiq. There has recently been a big issue with one patch vendor that has caused significant delays to MANY embroidered patch orders from the month of August, not just Mr. ***'s. We apologized for the delay with Mr. ***'s patch order as we too feel that the time it has taken is ridiculous. We also already processed the full $138 refund for this order back on 10/3. I have provided two files below: 1) a screenshot of the refund email my accounting team sent Mr. *** on 10/3 2) the Credit Note showing the full $138 refund we already processed 4 weeks ago We Can ONLY Refund the monies we received once. Currently, there is no balance in our PayPal account left to refund to Mr. *** for embroidered patch order ******. As far as the desired resolution of a refund being granted for this patch order, we have Already Granted It.Initial Complaint
04/07/2022
- Complaint Type:
- Product Issues
- Status:
- Unresolved
I ordered 3 sample sweatshirts to be printed and a hoodie liner sewn in to them on 3/20/21. Order # ****** for $238.32. On March 23, 2021 I was sent the request for approval. 1 email for each sweatshirt. In the approval process link through their website (which I got there by clicking the link in the email) I wrote in the comments next to each item "Please do not print template lines." I literally specified this. Then on March 23rd I received 3 more emails in direct response to my comments :******************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************** When I received them on 4/6/21 and saw that they printed their black template lines, I started to try to contact them about my issue through their online chat. You will see all of my correspondence in the PDF file called "Email History." They admitted that there were no black template lines in my original artwork that I submitted, but said since I approved the artwork, that's why they were printed. I stated to them that there were no lines in the artwork that I approved, just an image thumbnail of what the liner would like like when printed. They said they would reprint my items, even though I said I only needed 1 reprinted and the other two I would like credited towards a large order I wanted to place. After that, they did not respond to my inquiries. I contacted them up until 4/26/21 where I said I would have to contact BBB since no responseBusiness response
07/13/2022
Business Response /* (1000, 8, 2022/06/13) */ Hey *****, We are sorry to hear that you are unhappy with the hoodies you received. I will call you personally after submitting this response to discuss the matter over the phone. We reviewed the artwork you provided for order ****** and it contained the lines for the template (file attached). We specifically instruct you to not include the template lines when exporting your file. Here is a link to this company policy: ***************************************************************************************************************************************************************************************************************************************************************************************************************************************** Furthermore, you approved the final Artwork file prior to us producing your hoodies and order ****** (image attached). Lastly, you never purchased any graphic design services from us to completely recreate your file from scratch. Best, ****************************************************** Consumer Response /* (3000, 10, 2022/06/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept this response because it is a lie. I had attached the email correspondence I had with customer service and **** ****** clearly stated that "I don't really see them on the original artwork" when referring to my artwork; "them" being the template lines. Furthermore, again as I previously stated, the artwork I approved DID NOT have any lines on it. I approved a thumbnail picture of my artwork which was free of any template lines. I was not offered a file to download and approve. Also, the template I used was their template. All I did was add my artwork to it. On 3/23/21 I received an email from their artist team stating that they rotated my artwork and added an extra bleed to my file. This means my file that I submitted was modified, so this is when the error of the template lines being added occurred. Customer service rep **** ****** offered to have the three hoodies remade for me. I told her I only needed one remade and to just credit the other two toward a large order I wanted to place. That was the last time I heard from them. They already admitted their wrong doing in the customer service correspondence I had with them in April of 2021. Why is it different now?
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.