Business ProfileforAlliance Integration

Alliance probably did the worst job I have had done at my house. They sent 2 technicians to my house to fix a TV and Internet problem that I was having. Not only did the technician not fix the problem but broke the system. Then after they were here for about 3 hours, they left the system broken and said they had to go to another job. At this point I called the Alliance office and tried to complain. All I got was voice mail. I tried all 7 extensions, left messages on each for 5 straight days (I actually thought they may have gone out of business). I finally received a call back from someone after 5 days saying that he was able to send a technician the following week, TOTALLY UNACCEPTABLE as I use the internet and TVs for work. So, to get my system up and running I had to get a different company to service the system and they completed the fix within a day, charging me $2,201.79 (copies enclosed and note the date of service is when I could not get Alliance to return my call or come to the house) to fix what was broken by Alliance.Lastly when I called to dispute this bill once again, I had to call several times to get someone to call me back. I finally spoke with someone in accounting who had no authority to do anything but told me someone else from the company would call me, this never happened. Then the next thing I get is a collection notice. The amount of the Alliance bill was $1,592.83 just wondering how the balance increased to $1,737.83?I would rather take this claim to small claims court rather than pay for failed service, we can then let the court decide what the outcome should be. Also, remember I was a client of Alliance for 8 years with no incidents. It appears that all the good technicians and personnel have left after a management change.