ComplaintsforEJ Dental & Orthodontics
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Complaint Details
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Initial Complaint
06/27/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I received dental work (partial denture and deep cleaning) at EJ Dental from May 2021 and January 2022 and I used my medical Insurance Blue Cross FEP Blue Dental, my payment out of packet was paid in full, no problem up to here (see a copy of my Bank statement). But, on May 2022 I received a bill dated 5/9/22 for $366.50 which I don't understand, and I dispute this charge because I didn't have any other services than stated and covered by the agreement that I signed and covered for. So, my complaint starts here. I called the EJ Dental office from the moment I got the bill because I knew for sure that everything I owned was completely paid. I was told by the office manager, I don't know her name that she will find out about the charge but she never did, I had sent several emails, and several more phone calls, and either the receptionists denied the manager's presence or they said that she will call me back but I am still waiting for her call. In the meantime, I received another bill this month for the same amount and they still refuse to call me back and explain what are those charges for, that's all I want because I know I paid everything and I don't want to find out later that I have a collection in my credit report. I was extremely happy with the service I got from EJ Dental, I even posted a great review online and I had recommended them to family and friends but with this lack of customer service and responsibility I will think twice about returning as a happy customer to EJ Dental.Business response
08/04/2022
Hello, attached is a copy of the patient's ledger with the pending balance, after Insurance payments and adjustments.It appears that the balance on ****** account is a Co-pay for his final removable appliance.The Patient had an ongoing payment plan with our office, but the balance was never added to the patient's existing in house payment plan.I will contact **** to explain all the details of his account and resolve the issue.Customer response
08/04/2022
I am rejecting this response because:
It is very unprofessional to wait more than six months to let me know that I owe them money and also receiving a bill leaving in blank the description of the charges. Also, after the work was done, I told the office manager that I wanted to be sure that everything was paid for and he told me that yes, you don't owe us anything else. After I received the bill, I spend a lot of time trying to get an answer and the office ignored my requests for an explanation for more than 4 months and I couldn't believe the lack of respect of this business, they treated me without respect and not like a happy customer should be treated.Now, beside all the time spent, the stress and the headaches that I suffered trying to solve this problem my economic situation is not the same and I can't pay anything else to them, I don't have the means to and also it isn't my fault, I live on Social Security Disability payments and I won't use my food money to pay something that I don't agree.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.