Business ProfileforElite Anywhere

On Friday, August 25, a designer from ********************* began engaging Elite Anywhere to provide White ***** delivery service for a replacement table to a residential customer in the Chicagoland area. We also requested a pickup of the existing table from the residential customer. Since the beginning of the engagement, we have experienced the poorest level of service possible, with delayed communications, lack of responses, responsible assocaites being "out of the office", demand of payment before the service is rendered, and ultimately holding our furniture hostage and not delivering the customer. We have escalated to *******************, *********************, ***************************, ***********************, *******************************, among others. I can honestly say that, with all of the carriers we deal with on a daily basis, we have never received such poor service. Additionally, it is very difficult to understand many of the associates we talk to, be it due to poor phone connections, email platform delays, and difficulty in verbally communicating. We have placed at least two direct phone calls to the Executive leader, *********************, who has not returned our phone calls. We have paid the balance for the initial service, yet still cannot get an answer on the delivery of the table. Our confidence that this will occur successfuly is quite low. In addition, after paying the initial invoice, we were promptly sent another invoice for $115.00 for repair, which should have been on the first invoice. That said, it seems Elite Anywhere is again claiming that they will not deliver until the new invoice is paid and is calling "Past Due." At *********************, we pay our bills, whether we have terms or not.