ComplaintsforWalden Automotive
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Complaint Details
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Initial Complaint
10/13/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
After a lot of research of used motor vehicles, I found a good deal on the online site ***********. The car was being sold by Walden Automotive and was advertised at $17995.00, the advertisement quoted the VIN number of the vehicle. On September 23, 2022 I went to Walden Automotive to purchase the car. I test drove the vehicle and decided to go ahead with the purchase. I initially was considering to pay cash and confirmed with the salesperson that the cash price was the same as the advertised price, $17995.00. Ultimately I decided to finance the vehicle with a large down payment. The paperwork was completed and I drove off the lot with vehicle. Approximately 10 days later I was looking over the paperwork and noticed that the Itemization of Amount Financed had the Cash Price of the Vehicle as $19995.00 an increase of $2000.00. This increase was never pointed out to me and I have since found out this is violation of ********** Vehicle Code 11713.1(e) that states the Vehicle Cash Price must be equal to or less than the Advertised Price. I queried this with the dealership and was told the increase was to cover their margin when financed. I left with no resolution and believe the dealership is still in violation of the vehicle code.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.