Business ProfileforDr. Goodpet

Hardest complaint I ever put in on a ** because I've bought from them 13 yrs. I use to love them. Shocked me them ignoring long time customer. I thought must be new owners. Due to character limit this is not entire email sent them. Fri Jan 6 "HNY hope all of you had a Merry Christmas or Merry Holidays whichever you celebrate if either. I just now finished what I had before last order where I opened today *** **mplete I got last order noticed it's a lot darker? Thanks for your time" No reply several emails. Jan 13 I emailed them if I didn't hear back I would take complaint online. I got IMO very rude reply showing they absolutely didn't care how long I purchased from them. They wrote "No one here likes threats" Why would they consider it a threat instead of realizing they should reply? I didn't have to give them so much time! No apology or thanks from them how long I've been customer. They claim a reply I did not get. I always check my spam AND they did NOT forward email they claim sent. I told them sorry they've been sick but they could have automated emails when they can't reply. They have no problem regularly sending me ads. I told them I also been sick 104 fever also helping disabled vet so I didn't feel like all the time trying to get resolved. They said would send replacement. I receive extremely smaller bottle I have not opened. I emailed Sat Jan 21 "I really don't know what to think of your customer service anymore. It's sure not same as in the past. 13 yrs I've been buying regularly *** complete I have NEVER purchased small bottle! Only biggest ones 3to5 largest bottles EVERY YEAR and other purchases. Did you NOT even look at the attachments clearly shows largest ones?" Feb 3rd told them If I didn't get a reply I had no choice but assume they weren't making this right. As of Feb 15 no reply. It does NOT make me happy filing this but feel they gave me no choice! If they are the same owners I really can't imagine what could had happened to change them so much.