ComplaintsforRoots Nutrition
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/30/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
The date I ordered 10/10/2023 invoice no. *****. As of today I have no product. They said they had made a **** label on 10/18/2023 but it was never picked up by the ************ They said they were going to do a new Label but as of today I have not heard from them about he new label.I do not care if I get the product anymore if they will just give me a refund, ******************************* /Business response
11/03/2023
Unfortunately for us and ****************, **************** has mistaken our business, Roots Nutrition for another supplement business, Rootz Nutrition. We know this because not only is *********************** not in our Shopify order history, but the order number he quoted is five digits long when ALL of our order numbers are and have always been 4 digits long. We kindly ask that *********************** retract his complaint against Roots Nutrition and to file his complaint against the correct company. We ask also that the BBB kindly remove this report from our business profile and, moving forward, to flag all complaints against Roots Nutrition to double check that the customer is not intending to report Rootz **********************. We have had calls from angry customers who have also mistaken our company for Rootz Nutrition. We ask for caution before publishing any complaint against our business to avoid this mistake in the future.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.