ComplaintsforThe Lost Cove Co.

• Initial Complaint

  09/20/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I set up a ****** appointment in April for a ****** in October with this business, I was told that if I needed a refund then I'd receive one. I found out I was ******** and let him know in July that I would no longer be able to receive the ****** and asked for my deposit back and he said he would make sure I got it. It's been about 2 months almost and I've asked again but I've been ignored. I requested my deposit back on ***** where I had sent the original deposit and my request has been ignored, I have also attempted to file a dispute through them to receive the deposit back. He's very active on social media and still chooses to ignore me. I have photos that state he would return my deposit not once but twice. I gave him plenty of notice when canceling my appointment as well. The deposit is 200 that I paid on the 26th of April. I asked for it back the 21st of July and as well as the 23rd of august and the 19th of September of this year. I think it's incredibly unprofessional of him to demand deposits but not refund them in an appropriate amount of time or to just ignore people completely and keep their money. I'm considering this theft at this point since he will not be providing me with any type of good or service and he still intends to keep my money. I would appreciate any help I can get with this as I have gone down every route I can at this point.

  Business response

  10/31/2022

  Business Response /* (1000, 8, 2022/10/18) */ Contact Name and Title: *********** - Owner Contact Phone: ************ Contact Email: ******************** First and foremost, our whole company has been in ********** since 9/27/2022 running the event Ms.******* complained about. A case like this should be given more than 14 days to respond and Ms.******* should have contacted you because she received her deposit back. There was no theft, that comment in general should have been a red flag to this establishment. Ms.******* has been a customer of our company since 2020. She booked an appointment with a non-refundable deposit. She became "********" and asked for a refund. Due to her past business we offered a one time exception to this rule. However the deposit was not to be refunded until the event. This event was in *************************** It ran from October 1-15th. She received her deposit back and has yet to contact you and inform you. Included is proof that Ms.******* didn't contact the company until October 1st, 2022, almost a week after filing this case. She failed to use the email and process she followed two years beforehand. We also included proof of her past appointments that she raved about as well as proof that Ms.******* had text and emails she could have responded to. Our system allows customers to cancel their appointment, Ms. ******* again did this a week after contacting you. There should be fines assessed to people such as Ms. *******, she abused this system and it's a shame. She has been a******* customer for years and knows that deposits are non-refundable. Her actions are childish, unprofessional and unwarranted. A ********* ** is not the proper way to contact a company and cancel something. We have two emails - ********************************************** that Ms.******* failed to contact. She also could have used the text and email system we have provided proof for. We hope the *** fines Ms.******* for this defamation. Your "evidence" is two screen shots of an ********* ** that can be altered or changed very easily.

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