ComplaintsforeGumball Inc

• Initial Complaint

  05/13/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I spoke with a representative discussing the potential of using their services and the. Decided against it. I did not sign or agree to any contact of services and the company now calls me non stop and sends me bills to services I am not requesting or using.

  

  Business response

  07/05/2024

  We appreciate the opportunity to address your concerns and provide a detailed account of our interactions with you and the services provided.
  
  On January 10,2024, we reached a contractual agreement using our online e-signature platform,where all the terms and conditions, pricing, and associated conditions were prominently displayed. It's important to note that our company offers various sales promotions, and one of the options you chose was our "payment upon activation of service." Subsequently, we emailed the finalized agreement to you for your records.
  
  Following several phone calls from our team during the quality control and set-up stages, we successfully activated your account on January 24, 2024, at which point payment was due. When you initially requested cancellation on January 25, 2024, we promptly issued cancellation tickets and tried to reach out to you to discuss the matter further. The remaining balance was processed and communicated to you via email.
  
  We understand that your main reason for cancellation was due to changes in your circumstances.While we respect your decision, it's important to note that services were provided, and efforts were made to fulfill the agreed-upon terms.
  
  If you have any further questions or need additional clarification, please feel free to contact us directly at **************. We are committed to resolving this matter amicably.

• Initial Complaint

  05/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Friday May 3rd, approximately 10:25, central standard time. We continue to get calls and have repeatedly asked to be removed from the list, but has not happened. There are days where we've gotten 2 calls, all from random numbers. First "******" comes on asking for business owner, ****** is just a recording and not a real person to interact with.There is absolutely no reason for the continued spam calls.

  

  Business response

  07/05/2024

  Thank you for bringing this matter to our attention. We take all complaints seriously and ensure our practices align with the highest customer satisfaction standards.
  
  After a thorough review, we do not have any record of this being a current client. However, as a precaution, we have notified our lead generation services to add the provided phone number to their Do Not Call (DNC) list.
  
  If any further assistance is required, please contact us directly at **************.

• Initial Complaint

  04/10/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  Incorrect and outdated listing:**************************************************************************************************************** *********************** ******************************************************** I, ***********************, am not, and have never been, a notary public.I have been retired, and my office has been closed, for nearly nine years.My office telephone number is no longer in service. Kindly delete my name and contact information from this listing [I am listed twice, once with my professional credentials and once without - kindly delete both].Thank you.

  

  Business response

  07/05/2024

  Thank you for bringing your concern to our attention. We take all feedback seriously and strive to address any issues promptly.
  
  We understand that your complaint pertains to the removal of two listings on myserviceprofile.com.While the correct URLs were not initially provided, we located and successfully removed the listings in question from the website.
  
  If you have any further concerns or need additional assistance, please do not hesitate to contact us directly. We are committed to ensuring your satisfaction and resolving any issues you may have.

  Customer response

  07/05/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  03/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  They did not provide the service to make the changes ahead of time before they tried to charge me for them and that was not the agreement I made with them. Si I cancelled their services immediately and they are still charging me, even though they did not do the work first as they said they would.

  

  Business response

  07/05/2024

  Thank you for bringing your concerns to our attention. We take all feedback seriously and strive to ensure our customers are satisfied with our services.
  
  Upon reviewing the terms of your agreement, we found that the payment was indeed due upon the successful activation of your services, which we confirmed took place on February 1, 2024. Subsequently, the first payment reminder was dispatched after the completion of all services.
  
  Nevertheless, we sincerely regret any confusion that *** have arisen. Your feedback is highly valuable to us, and we are eager to engage in further dialogue to address your concerns and find a mutually satisfactory resolution. Please do not hesitate to contact us directly at **************. We appreciate your bringing this matter to our attention.

• Initial Complaint

  01/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  A woman from the company contacted me and we had an in length conversation, when we reached the end I told her I had been burned by companies like this before and I did not want to move forward. She then said that I should at least sign the doc on thier site to save my information should I decide to move forward. After that initial contact with them I told her I did not want to pursue doing business with egumball and I was then inundated with phone calls and emails harrasing me to pay them for service that I did not want, as they LIED to me over the phone. The call should have been on a recorded line and you will clearly hear me saying that I do not want to do anything, but sure you can hold my information as I have a think on it, they decieved me as a consumer and should be put out of business, this is caused mental distress and I have lost sleep over the emotions that they have caused me. If they do not stop harrasing me I will need to file criminal charges. But I am hoping to resolve this issue before I move forward with an harrasment lawsuit and bad business practice.

  

  Business response

  02/06/2024

  Customer signed our service on a performance based option since they have been burned before in the past.  During the course of our normal processes, the customer was contacted over 10 times to confirm updates during our quality assurance phase.  The customer then emailed 20 days later informing us that she wasn't sure if she wanted to continue with the service.  Although we can understand the customers position, the customer was non-responsive and sent a bill for the work we have performed.  The due amount was written off as bad debt and the information we published was removed.  Thank you.

• Initial Complaint

  11/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  8-11-23 contract not fulfilled by company and demanding funds threat to demand all funds without fulfilling agreement telling me it doesn't matter of their ability to make right because they have agreement even though they have not fulfilled any part of their obligations to fulfill their promises to

  

  Business response

  02/06/2024

  All of our service agreements are serviced on our platform which has a number of levers and quality assurance steps to ensure prompt delivery.  We need to know more about what the customer issue is as to their claim of non-delivery.  We would be more happy to walk the customer through each step of process and show our customer the deliverables we have performed thus far.  Please have our customer contact their account executive at ************.  Thank you.

• Initial Complaint

  10/30/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I was contacted by ********* to optimize my internet presence for my business, marianelli accounting and tax service. The salesman was a hard sell and tried to pressure me to contract for a year but I only wanted my phone number corrected on a few sites. He told me it would take about 3 months to accomplish. I told him I didn't want anything more. This occurred in May 2023. Today I'm going thru mu **************** card and I notice I'm still being charged a monthly fee which should have stopped after the July payment. In other words they received an additional 3 months payment that I never agreed to. To top it it off when I called to complain and demand they cancel the service immediately they had the nerve to try and shake me done for an additional prorated fee for this month. This company is nothing but a scam artist.

  

  Business response

  02/06/2024

  Customer signed a three month guarantee that continues on a month to month basis until cancelled, at which time when the service was cancelled, the customer was still being serviced.  Our billing and cancellation policy is bold faced in our initial digital agreement, contract email receipt and public terms and conditions.  Please have the customer contact ************** and speak to his account executive for a quick resolution.  Thank you.

• Initial Complaint

  10/10/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  This company is continuously calling my company demanding payment for service that I never approved or received. They are rude and attempt to bully myself and my staff. They refuse to provide any sort of proof of service and have been asked multiple times to stop calling. I would like eGumball to stop calling and harassing myself and my staff with fraudulent claims of service.

  

  Business response

  11/01/2023

  On May 16 2023, customer agreed to servicing agreement whereas on our follow up for his digital signature on May 23, 2023, the customer writes "Sorry. been helping start a new project and we are redoing the floors in our office."  When then proceeded with the project. On 7/17/2023, our collections department made contact to collect the service start up fees and the customer stated that he is refusing to pay since the agreement obtained the previous owners last four of his credit card numbers.  A new agreement was issued and the customer has not answered the phone.

  Customer response

  11/02/2023

  I asked for details on what this company offered be emailed after receiving multiple sales calls. Replying to an email with pleasantries to why I had not had time to look over the services the company offered is not agreeing to an unseen contract. ***************** is a small unlisted company that would not benefit from e-gumbal services.  No agreement was ever signed or agreed to in anyway be it in writings or verbal. After multiple request ********* has yet to provide copy of an agreement they say was signed. They claim that the e-signature was received in the AM which is impossible due to the fact that I am old school and do NOT  E-sign anything and furthermore I work in the office and my computer only after noon. They also claim they have a credit card on file which they feel validates their claim however, the credit card number they have does not belong to anyone that works at this company. 

  Requesting information about services offered to get off the phone with an unsolicited sales person is in no way agreeing to service.  This companies collection personal are still calling my office and my cell phone with rude bulling tactics to collect for services never agreed to or received. I can not believe anyone would do business with a company that follows this sort of harassing business practices'. I hereby request ********* Cease and Desist all unsolicited communication with myself and my company. 

  

  Business response

  02/06/2024

  Again, the business was a previous customer of ours, the customer e-signed a renewal agreement where we maintain their digital thumbprint.  The businesses last four of the credit card on file from the previous agreement was used in the renewal agreement in error.  That credit card was not billed and we request a new credit card to pay for our services.  The new owner claims to not have signed the agreement, which our records indicate he did.  Contracts are not voided due to incorrect billing methods.

  Customer response

  02/08/2024

  The company provided no services of any kind and refuses to provide proof of an agreement which is due to the fact that no such agreement exist. I have been the owner of this company for years and this business has no services my small local business needs.  They claim a previous owner used them for something but that does not give them a right to call and harass myself or my office staff.  

• Initial Complaint

  09/25/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been a customer of ******************** for about 10 years, for my company, Visual Cuisines. We recently acquired by *****************, and in July I reached out to cancel our service to make a new website.We spoke with *****, who convinced me to reconsider the cancellation, promising that they would create a unique website for us. It sounded like a good option so the contract was signed on July 31st.On September 7th I discovered that our website had gone live using stock images (not mine), and way below our quality with a coupon at the bottom of the page. This does not represent our photography studio in any sort of way, so I called customer service. I followed up with a detailed email on September 8th of the changes that I wanted to be made, and a shared link to the images to be included, and the order that they needed to be in. I also requested our logo be put in, and that our brand colors be used in the color bars as they were able. I also requested that the sample site be removed altogether until a site that represented us well could be done. Fast forward to today. The site has not been taken down, and the stock images remain. And I am told that only up to 12 images can be used, which does not work for a photography studio with world class clients. In addition, almost no customization can be done to the template, including logos, banner colors, background colors. The templates have a lack of functionality and turn around time to edit the site was grossly undersold. The publisher has not activated our website in the first 30 days, besides an activation with bing on day 30, presumably so that they could claim activation. We would like to cancel our agreement. We reached out by phone and by email. As of today after 3 escalation calls we were informed by ***** that although they sold us this inferior product that we were on the hook for the entirety of the contract price. This is illegitimate business practice.

  

  Business response

  11/01/2023

  The client merged with a larger company and requested to cancel due to the change in direction.  Our. customer service department did not fully describe the limitations of the template site.  Although many of the requested color change request can be performed in the control panel, our head of customer service spoke with the customer to the customers satsifaction.

• Initial Complaint

  09/19/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This company implied they were ****** and there would be no costs involved. then they sent us a bill for $1000 to cover services for the next 6 months.

  

  Business response

  11/10/2023

  To whom it may concern:

  I hope this letter finds you well. We appreciate the opportunity to respond to the BBB report filed by Western Sleep Solutions regarding their experience with our company. We take customer concerns seriously and aim to address them in a transparent and satisfactory manner.

  Upon careful review of the details provided by ***************************, we would like to address the specific issues raised:

  Implication of Affiliation with ******* eGumball, *** as never intended to imply any affiliation with ******* We understand the importance of clear communication, and we assure you that our marketing materials and communications are designed to accurately represent our services without creating any false impressions. If there has been any confusion in this regard, we sincerely apologize and will take steps to ensure our messaging is unambiguous.

  Claim of Unsigned Agreement: Our records indicate that on 9/5/23. ****************** electronically signed a service agreement with our company and after review, we have determined that partial services were delivered.  As result we have settled the balance owed with our client.  No further action is required.

  Please do not hesitate to contact us at ************ if there are any further questions or if additional information is required to facilitate the resolution process.

  Thank you for your attention to this matter, and we appreciate the BBB's commitment to fair business practices.

  Sincerely,
  eGumball Customer Service

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩