ComplaintsforSouthWest Dealer Services
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Complaint Details
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Initial Complaint
01/17/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I am one of the Southwest Airlines impacted on 12-24-2022. I just received a refund from SW for $41.50. I bought a round trip ticket(Southwest Airlines-Conf#**BJ33) for a total amount of ******. I was stuck at *********,** on 12-24-2022 and 12-25-2022 as my flight was cancelled on both days due to Southwester Airlines not having enough staff. I had to catch another flight, the only flight I found on 12-25-2022 that would leave ****** to ******, **. This flight cost me 1,600,60 (American Airlines-Record Locator-BZYBCO). I am seeking from SWA $216.00 for half of my round ticket purchased on 8-19-2022. I am also requesting a full refund on the ticket I purchased due to many cancelations on their part. It was extremely humiliating what I lived those 2 days in ****** due to SWA not being prepared with sufficient staff for flights booked in advance. I would appreciate if SWA reviews my case with all proof given and reimburses me for the total amount of $1,816.60. If the uploaded docs need to be faxed or emailed please provided email address and fax number. Thank you for reviewing my case. Respectfully,***************************Business response
01/17/2023
Hello, we are not Southwest Airlines. We are Southwest Dealer Services. So this is not applicable for us.
*****************, SVP of Marketing
Initial Complaint
01/17/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Bought their alarm system through a dealership when purchasing my car. Was sold to me under the conditions that if my car was ever stolen that they would replace the car/there would be some kind of pay out. That car has unfortunately been stolen. Have now been trying to contact this business numerous times now. The claims department goes to voicemail immediately every time I call, same situation when trying to call the supervisor. Only person that answers is the receptionist and they are unable to take or process claims so I am getting no where and no one is calling me back like they said they would. Very shady.Business response
01/26/2023
I investigated this one, the customers name is **********************He had called in yesterday afternoon and we followed up with the customer today in the morning. I have been in contact with the customer all day today gathering his documents for his claim. This complaint must have been from yesterday or today early in the morning.
Help customer- customer was helped today 1/17/2023.
Resolution- his claim is being processed as he submits required documents.
History- customer called in yesterday 1/16 and this morning 1/17, he got a call back and voicemail today 1/17. Customer returned the call and spoke to claims over the phone and has been in communication all day 1/17.
Please let me know if any other details are needed.
*******************;|
Admin Support
DIRECT: ********************
OFFICE: ************
WWW.SWDS.NET
CONFIDENTIALITY STATEMENT: This communication (including any attachments) is intended for the use of the intended recipient(s) only and may contain information that is confidential, privileged or legally protected. Any unauthorized use or dissemination of this communication is strictly prohibited. If you have received this communication in error, please immediately notify the sender by return e-mail message and delete all copies of the original communication. Thank you for your cooperation.
20SWDS17 Tell us why here...Initial Complaint
06/01/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have been battling with the dealership that sold me my car about a **** alarm for some months now, I have called so many people and they have just been giving me the run around, I was contacted by the southwest dealer 5 days ago and was advised that they were mailing me a check. I was advised by my dealership that the **** alarm was installed incorrectly. I paid $95.00 to have it uninstalled because it caused my car to not start on many occasions. I called the dealership on many occasions and provided this information from people that stated they were managers and the issue was never resolved. I have been calling since the end of last year when i started having the issue with my car. The **** alarm has since been removed and cost me $95.00, I am only looking to get my money back for the incorrect installationBusiness response
06/06/2022
Upon further researching this within our organization, we have communicated with the customer and provided her the requested $95 refund.
Notes:
SWDS CHECK for $95 received 6/3/22
Vehicle from DESERT 215
HP Blue Activated
For a 2020 CHARGER Lh160840Initial Complaint
01/18/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
3 27 calls a day from this company and it's very annoying it's like a Spam call I did not sign up for this service somehow they continue to call me after I begged and pleaded with them to remove me from their roster it's been 5 months and they still continue to call me I keep telling them I do not want their service and they call me all times a day and night please help theBusiness response
01/20/2022
We do not do any direct solicitation, so this is not coming from our company. Any information that could be provided so I can try and find out who is impersonating our company I would appreciate it.
I am sorry I can not make this stop b/c it is not from SWDS (SouthWest Dealer Services)
JZ
Initial Complaint
01/06/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Not sure where there from, but this has been going on for over 4 months. I get 2-3 calls daily, i have asked to be taking off there list by automation and person to person. Im registered on the national do not call list. This is my personal and business phone number. This is ridiculous and very frustrating. Im tired of being harassed by them. They call from different numbers and states each time. You cant call the number back, says it not dialed right. Most of the time they hang up on you when u complain about the calls and ask to be taken off the list. But i have gotten a couple of times them say they will, but so far still getting multiple calls a day.Business response
01/07/2022
We are so sorry to hear this is happening. This is not our company as our company does not engage in any direct phone solicitations, our primary clients are dealerships who we sell to via our in person sales force of professionals.
Best regards,
*****************
VP of Marketing
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Customer Complaints Summary
6 total complaints in the last 3 years.
0 complaints closed in the last 12 months.