ComplaintsforKia America Inc
Auto Manufacturers
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Complaint Details
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Initial Complaint
09/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Purchased a 2022 **************** in April of 2022. In October of 2022 to date, we have had an issue with the car where you hear a rattling noise inside the car. We do not know where this rattling noise is coming from, but you can hear it everyday and it get louder as you drive on bumps or uneven surfaces. We have gone to the dealer several times in regards to this rattling noise and an appropriate repair has not been made. The dealer has attempted to fix the issue, but I'm not sure that they take the time to fully investigate or know where this rattling noise is coming from. This is an assembly/manufacturer problem, something was not installed correctly. I'm disappointed in the time and effort taken for someone to understand where I am coming from and just want my car repaired/replaced. I'm not sure if this qualifies to file under the lemon law where I can get a replacement vehicle.Business response
09/23/2024
Hello,
Thank you for your inquiry. We have located your case, ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.
Customer response
09/23/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
******* ******
Initial Complaint
09/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a new vehicle in 2023. It has less than ***** miles at present, and has broken down on the side of the road 3 times now. The error says 'check hybrid system. Stop safely'. The dealership has not been able to duplicate or diagnose the problem, and has been generally unhelpful. I believe I was sold a lemon. Would like for *** to repurchase the *********** ************* Case#********Business response
09/18/2024
Thank you for your inquiry. We have located your case, ********, and will notify your case manager requesting they follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.Initial Complaint
09/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On June 11 2024 I was on my way to pick up a Lyft customer I noticed my car was no longer on. I coasted 4 lanes over and stopped, popped my hood and while waiting for traffic to slow I noticed it looked hot. I got out and noticed black smoke coming from under the hood, so I called 911. By the time the fire department arrived it had burnt the whole front part where the engine was at and caused the whole side of the freeway to catch on fire.My insurance said they cant do nothing for me because I was clocked in to lyft. Lyft says they cant help me because its a manufacturer problem. I was let go without notice from my job of 6 years and now on EDD. I am supposed to be paying on the loan of the car still which I had pushed out until the 19th of this month now they sent me a letter saying they are going to add additional charges and interest if I dont have insurance on this burnt car.I appealed lyfts denial with no response, I had filed a claim with the California department of insurance with no response. **** stated to me that they dont cover this but when I look at the coverage on the web pages doesnt say what he put on the letter anywhere. I have talked to *** via phone and email and nothing. I have gap coverage but not sure how to get the info since car lot has been permanently shut down since April of this year.I have lost all income now on unemployment and have rent to pay as well as a family and my son has many appointments for his severe anxiety and having no car is very difficult to get to. I have been turned down by every attorney and dont know my next options.I bought the *** for around $13,000 On May 19 2023 with ******* miles on it and had a little over ******* miles when it caught in fire, it had an open recall in November of *************************************************************************************************** parked but never was told that a remedy was available sometime this year.Business response
09/18/2024
Thank you for your inquiry. We have located your case, ********, and will notify your case manager requesting they follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.Customer response
09/19/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***************************
Initial Complaint
09/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a 2017 kia ***** on or around February 2021. It came with 2yr/100,000 mile warranty. The car has been stolen (I have police reports) the engine is blown at ******* give or take. Kept all the necessary oil changes and maintenance (I have proof) *** should be extending these warranties knowing they are being stolen and it's beyond our control. The vehicle gave no warnings of possible engine failure. *** should be held responsible for such repairs. They have recalls on some engines but not all 2017 kia ***** that has the same engine that's being recalled. No engine should totally go out at ******* miles.Business response
09/18/2024
Thank you for your inquiry. We have located your case, ********, and will notify your case manager requesting they follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.Initial Complaint
09/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Kia America/consumer affairs and I have had many of conversations, as my 2023 Kia ********* was out of service for a total of 237 days. The vehicle itself is finally running well. My complaint is, *** has a reimbursement program. I've been assigned a case manager (******** *.- Escalated case manager) who has not returned my calls or emails for 2 months, as I have left many voice messages & a few emails. I would like what is stated their policy to be followed through with. I've paid monthly payments of $887.47 (plus insurance) on my new vehicle for +/- 7months to be reimbursed.Business response
09/18/2024
Thank you for your inquiry. We have located your case, ********, and will notify your case manager requesting they follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.Initial Complaint
09/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have had my car 7 months, drove it a month, it has been broken since April and they want to charge me $160 for a diagnostic and now they want me to tow it to **************. It cost me over $500 because I have had to have it towed numerous times. My car is junk. I would like to get a refund and to take the car back.Business response
09/18/2024
Thank you for your inquiry. We have located your case, ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.Initial Complaint
09/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
May 2023 I called *** motors in regards to my engine failure. I was told that I had an extended warranty and that they could look at the engine to see if repairs would be covered. I was told it would be at least 2 months due to short staffing. August 2023 I began calling to follow up with the car. I was given the run around each time. Either they could not find the car, the account, or the person I would have to talk to would have to call me back because they were unavailable. Each time I made sure they had the correct name and contact and I never received a call back. October 2023 I drove up to the ********** where the car was being held. I spoke to ***** where I explained the situation. She sent an email on my behalf to the manager and gave me her card to reach if I had any questions. January 2024 I received tickets in the mail with my license plate attached to a car that did not belong to me. I reached out to *** to inform them and was told they dont know what happened and they just brushed it off. I filed a police report. March 2024 I received a call from an officer informing me that they pulled over someone who was driving around with my tags. The assailant admitted to stealing my tags while working at the *** **********. September 2024 I am informed by Credit acceptance that although I requested for my car to be voluntarily repossessed, the very same *** ********** told them not to take it. I am now left with a car that is not only subject to high rates of theft and multiple recalls, but has not been repaired(so now of no use to me), fees from tickets their employee incurred after he stole my tags off of my car that was on their lot, and now stuck with a predatory car loan because a service member of *** told them not to take the car.Business response
09/18/2024
Thank you for your inquiry. We have located your case, ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.Initial Complaint
09/10/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
*** is refusing to process a recall on my engine that I was never informed about, because I haven't done the very recall they are refusing. I purchased this vehicle from a reputable dealer who was given all of my information in 2020, which is the year of the recall. I was given no notice about said recall and now that the engine has failed (at less than 160k miles) they are refusing to do the necessary repairs claiming negligence on my end, which is false. I have performed routine maintenance on the vehicle and not once during inspections or repairs was the recall notice mentioned.Business response
09/11/2024
*** ******* America (KFA) has identified that this was routed to the incorrect company. Please follow up with the vehicle manufacturer *** Motors America (KMA) for any concerns related to the vehicle and safety recalls. *** can be contacted by phone at **************.Business response
09/18/2024
Thank you for your inquiry. We have located your case, ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.Initial Complaint
09/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
2 weeks ago my 2011 *** Optima's engine died while driving. I am the 2nd owner of the car and bought it in summer of 2022 (not 2020). Before buying the car private sale, I sought my mechanics advice who told me *** engines had issues going back to 2011. Before buying, my brother called the closest *** dealership to confirm the owner was telling the truth that he had taken the car in for all safety recalls. *** told my brother the engine and vehicle belonging to the *** he provided were good to go and that the engine recalls were done.After my car died, I had it towed to my mechanic and was told the engine was bad. I called **** ****** *** and informed them of the situation. I don't recall who I spoke with, but I asked about the recalls and any red flags that would void any warranties on the engine. I was told there were none and I should have the car towed to have them do an engine inspection. Yesterday, September 7th, I called *** because I had not heard anything about my car. I was told an inspection was done but the warranty was voided because a recall for *** sensor had not been done. I called *** consumer and spoke with a supervisor who just read a template of the Federal Lawsuit and how due to the voided warranty, *** would not replace my engine. I explained how I had called prior to buying the car and confirmed the engine was up to date with any recalls and I had not received any recall notices for the *** sensor. I only ever received a recall notice about the anti theft software. The supervisor was extremely insensitive toward me and told me there were numerous recalls and that whomever I called at *** would have never told me the car was good to go.I would've taken it in if I knew about the recall. They are refusing to replace the engine. *** is charging me $190 for their diagnosis and a quote on a replacement engine. The car was well maintained with prompt oil changes. I feel like I'm being scammed into paying for a problem through no fault of my own.Business response
09/18/2024
Thank you for your inquiry. We have located your case, ********, and will notify your case manager requesting they follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.Initial Complaint
09/08/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
After getting the update for *** theft my *** ******** was stolen again 13 months later using the same method they did before this wasnt fixed on the recall. Would like this Vehicle bought back for purchase price. Also all repairs paid back.Business response
09/18/2024
Thank you for your inquiry. We have located your case, ********, and will notify your case manager requesting they follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.
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Customer Complaints Summary
2,002 total complaints in the last 3 years.
1,175 complaints closed in the last 12 months.