ComplaintsforKia America Inc
Auto Manufacturers
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Complaint Details
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Initial Complaint
10/13/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Bought a ********************************************** The beginning of ****************************************************************** December that there was metal shavings in the engine so the warranty on the car paid for the engine to get fixed at *** ********** in January 2020 then October 2 2021 the car stopped working again so on October 4 we called and found out that car still in warranty on the engine and we took it back to *** they told us that the Engine blew a gasket and onOctober 8 they cant do anything for us and we have to come out of pocket $7500. They wont try and work with us we only had the car for two Years and having to go through two engines and the engine that they put in was just a refurbished engine when they fixed it the first time.Initial Complaint
10/13/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
***************** has had my vehicle for nearly two months for repairs that were estimated to take 2 weeks. While I can be understanding of changing deadlines I was not informed ONCE of an update on the services and have *** had my rental coverage gone past its limit. This is un acceptable. On a side note I am still paying and have been paying gap insurance on my Sorrento even though *** *** includes this in the payment. I have two *** vehicles and will think twice about another.Initial Complaint
10/13/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased my automobile brand new it is a *** ******* 2019. it has only been *** serviced for all its problems and maintained. come to find out the engine needs to be replaced per **** on a new car absurd is what I say as this was a brand new purchase. that was 2 months ago! and my automobile is still sitting at a *** ********** for the past 2 months. with no eta on the new engine. in the mean time I have gone to check on my automobile my self and asked for the bird droppings to be cleaned form the car so the acid from the droppings does not eat the paint finish, I have also asked for my car to be put on a battery maintainer as well as my car has ***. now the new battery is dead and the *** back up battery is dead which none of the for mentioned had been done on a new battery that *** also stated I needed. I still have to pay my monthly car payment of ****** as well for a car I don't even have.my son raved to me about *** how good they were and I must say I'm disappointed.Initial Complaint
10/13/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Purchased my 2016 *** ****** from dealer, for one final payment. I have all the purchase/sale contract. I did not receive my title/registration because the dealer I purchased my vehicle from filed bankruptcy and shut down. Dmv is asking for lein release from *** ******* to issue permanent registration and duplicate title. I have been going back and forth with *** since last 3 weeks and they dont want to issue the lein release because they are telling me I am not their customer and did not finance the vehicle from them. I need *** to either provide the lein release or give me refund for my vehicle and take it back.Initial Complaint
10/12/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
In July 2021, my daughter's *** **** broke down in the middle of a busy intersection. This took place in ****** ******* while she was attending school. The police wanted to clear the area ASAP and did not wait for CSAA, but rather called a local tow truck. The car was towed to a *** ******* who did not have time to look at the car and had no loaner cars for her to drive. It was repaired at no charge since it was still under the warranty. However, the tow truck charged $150 for the towing and she had to rent a car for one week before the dealer could fix her car. The rental amounted to $350. *** said we could submit the receipts for reimbursement of the $500 total, but now have stated that they will not pay anything since she should have waited there and a diagnostic test be run on the vehicle. She had to get to class (medical school graduate program), couldn't wait, and the dealer said they could not look at the car at that time!! *** is denying reimbursement for this scenario!Initial Complaint
10/08/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I leased a brand new 2021 *** ******* back in March 2021 from *************. Also, all of a sudden one weekend a few months ago, a bunch of warning lights started going off when I turned on the vehicle. All of the vehicle's driver assisted safety functions all of a sudden stopped working. This is in addition to "ghost screen" issues where the screen the vehicle does things on its own -hangs up on people, calls people, stops directions, and pushes buttons all without me touching it. I've been to *** twice now for appointments to look at it and they have seen the screen issue themselves. All I was told is that a replacement camera is needed for all the warning lights (still haven't received or on gotten an update) and they need to open a case with corporate for the screen. I waited, never heard anything and now have called *** ******** twice now to follow up only to be told the dealer has not called them back.Initial Complaint
10/08/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I was part of the KIA ********** and was sent a FINAL DETERMINATION NOTICE from Epiq on April 9, 2021 and it says that I was going to be receiving $2,171.00 ($2,000 as a lost faith rebate and $171.00 for the tow to the facility to buy a new car). I received the check for $171.00 in July and now they say (today) I don't get another check for the $2,000 that they said I would receive. It looks like to me that the holding company for the settlement is holding on to the funds. Can you please look into this? I have all notes coming from EPIQ holding company and I have the final determination notice letter available to send for verification. Thank you, ***********************Initial Complaint
10/08/2021
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I noticed a discrepancy in the amount I owe to KMF *** for my2018 ******************* on 09/08/2021 and I called Kia ********************** Finance CustomerSupport at 3:18pm. Call lasted ************************************************************************* she will take care of this getting fixed, and I should check my KMFUSA.COM account within 3-5 business days to reflect the correct amount owed. Nothing changed, so I had 5 calls in total on 09/22/2021. Your employee ***** (Employee #******) agreed with me about the discrepancy while he checked my account online with me in the phone. Then, I spoke with ****** (Employee #******), and he was the most disrespectful employee Ive ever heard. After tons of other calls, fax and letter sent to **** my issue has not been resolved. I have all the evidence to proof that KMF is doing wrong with the amount I owe. I owe less than what they have posted on my online account.Initial Complaint
10/06/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
My vehicle experienced catastrophic engine failure suddenly with no warning.There is an open recall regarding the engine in which I brought the vehicle to be repaired. After evaluation *** is stating they will not provide repairs, stating that there were multiple product improvement campaigns that were issued and could've resolved the issue.I never received the notice of these campaigns and they are claiming I am responsible for their defective product. I never received these campaigns with the exception of one that came after my vehicle was taken into inspection, along with this they sent it to an address I no longer live atInitial Complaint
10/06/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have been going trough repairs with the KIA ********** at ourisman ********* specifically for the past 3 months for an accident that happened in may 2021. The ********** received my vehicle on 8/5/21 and just "finished" repairs on the car 10/01/21. During this process, the car battery was drained due an opinion that the car was "jumped backwards" and blew a fuse to which they replaced however, when the fuse was replaced, the problem of the car not starting still persisted and they refused to take responsibility for the battery replacement. In order to avoid a headache, I purchased the batteries out of pocket, however on the way to have the batteries replace, I noticed the horn was not working. I called back to advise the dealer I was bringing the car back to be looked at and they refused. I brought the car back anyways, left the keys and was contacted later by the ** screaming at me to come back, to which I stated I would not because it is a hazard. he had my car towed to anothershop
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Customer Complaints Summary
2,002 total complaints in the last 3 years.
1,175 complaints closed in the last 12 months.