ComplaintsforKia America Inc
Auto Manufacturers
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
In 2023 my 2017 *** ******** was stolen from my apartment complex (Fully locked and window broken) after already being stolen the year before... This time however the result of that theft left my *** in full breakdown of engine, and transmission repair as well as brakes/tires etc... this is tragic and left me nearly bankrupt as my *** *** is still financed and my auto insurance is not covering theft and recovery specifically since *** has been apart of a litigation due to the recent trend of theft for *** ***s because of easy key ignition access. I spoke with *** theft department AND *** ******** to seek repair cost assistance due to their responsibility of the *** they sold me.Business response
09/18/2024
Thank you for your inquiry. We have located your case, ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.Initial Complaint
09/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased a 2019 *** ****** from *********** *** in September of 2019. The car was not equipped with a remote start so the dealership advised me that I should schedule with them to have it installed as to not void the warranty.I had the remote start installed at the dealership on 2/27/20 and paid $380.13.A couple of weeks ago my Airbag warning light lit up on my dashboard and I was also due for an inspection. I decided to schedule an appointment at my local *** dealership to have both taken care of. I brought the car to **************** in ***********, ** on 8/22. I received a call from them an hour after dropping it off informing me that they could not access the port to run the diagnostic testing because whoever installed the remote start did it incorrectly and the wires were blocking the port. When I informed them that it was installed by a *** dealership, they then advised me that it was not a *** factory remote start that was installed. They stated that all they could do was disconnect it to complete the diagnostic, but they would not be responsible for reconnecting it. They advised me to contact the dealer that installed it to resolve the issue.I then contacted South Shore *** and explained the situation. The representative said he would explain to the manager and have him call me back. The representative called me back 4 hours later stating that the manager said there was nothing they could do. He said that they were not the owners of the dealership back in 2020 and were not responsible for the service that was done. He told me I would have to call corporate office.On 8/23 I called *** corporate office ************ and spoke with a representative. He stated that this would have to be handled by the dealership because it is not a manufacturer issue but a service issue.He said he was going to register a complaint with the dealership and someone would reach out to me. I have still not received a ******* ONE at *** will take responsibility for this issue.Business response
09/18/2024
Thank you for your inquiry. We have located your case, ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.Initial Complaint
09/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
*** denied warranty should have been extended on the vehicle and therefore cause thousands of dollars in repair and caused us to sell the car at a huge loss. This vehicle was part of a class action lawsuit which should have extended the warranty to ******* miles. The vehicle needed a catalytic converter and we were told there was not recall or warranty for this vehicle. After that repair less than 10k miles later it needed another catalytic converter and $2500.00 worth of repairs and at that time the car was sold for a $6000.00 loss. *** cause undue financial hardship because they denied the original extention of the warrantyBusiness response
09/18/2024
Thank you for your inquiry. We have created a new case, ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.Initial Complaint
09/03/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I have made on-time payments since leasing both of my KIAs. I set up automatic payment at the dealership before leaving with the lease. About a month ago, I got a notice through my credit report service I had a payment that was 30 days past due(I have no late payment or derogatory information on my credit report). I immediately contacted *** and they were extremely rude and said we need to pay for taxes from the state. I dont disagree with that, but there was zero notice that was mailed, or emailed to me or my wife. My wife did call *** and talked to them saying we would be getting taxes soon, and was informed while the military portion to lower the taxes was processed if we made the car payment, we would be fine. Instead, they took the payment for the car and applied it to the taxes without telling us taxes would be assessed. I immediately paid the amount because we had the money set aside, but again no notice was assessed through ***. No bill, no phone call, no email... nothing. I demand this get removed from my and my wife's credit reports. This is a last ditch effort before further legal action is taken.Business response
09/18/2024
Thank you for your inquiry. Kia America is a separate entity from *********** America, and, as such, we do not have any access to your financial information. Your complaint is on file here at Kia America and we have forwarded a copy to the Kia ******* America ************* team so they can follow-up with you. You may also contact Kia ******* America directly by phone at ************ for any financial inquiries or concerns regarding your loan or lease.Initial Complaint
09/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I am working with **** for a lease buyout from ***********. I started this process in the last week of July. My bank made the payment to *** on 7/31/24. When I call *** they have confirmed that they received the payment on 7/31/24. Once the payment and paperwork was processed by ***, they were to send me the title for the car, so that I can register the car within 45 days. I double checked with TFCU, and my 45 days runs out on 9/7/24. I noticed that it was taking a while for the title to come in the mail, so I called *** ******* on 8/21/24 at 2:50 pm and spoke to ********. She told me that they never received the mileage form. She said once they receive that form, they will release the title to me. I called TFCU and they resent the paperwork that was missing. I called *** back on 8/27 @12:54pm and spoke to ******, who is a supervisor. She said that there is a hold on the account for some reason and she will escalate my claim to the CARE department. She said that I would be contacted by 8/30/24 with an update. I never received an update, so I called them back today, 9/3/24 @ 4:40pm. I spoke with *********, another supervisor who told me that the case hadnt been updated yet. I received an email from them while I was on the phone with them, stating that there has been no update with this claim. At this point I have 4 days to have my car registered before my 45 days runs out. I asked to speak with the CARE team and I was told that she would message them and they would get back to me in a few days. This is unacceptable as I have a limited amount of time to get this done. I told her that I needed her to let them know that I need a callback today. She said that she would let them know.Business response
09/18/2024
Thank you for your inquiry. Kia America is a separate entity from *********** America, and, as such, we do not have any access to your financial information. Your complaint is on file here at Kia America and we have forwarded a copy to the Kia ******* America ************* team so they can follow-up with you. You may also contact Kia ******* America directly by phone at ************ for any financial inquiries or concerns regarding your loan or lease.Initial Complaint
08/31/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My Kia ******* was broken into in March. I filed with insurance. This month is August and the dealer claims the manufacturer has to make the parts to fix the vehicle. To date no information has been received regarding a estimated time to fix the vehicle. I have two small children and have been attempting to drive my vehicle without critical parts or a door handle to get into the car. Please helpInitial Complaint
08/31/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On February 5, 2024, I purchased a new *** ******** SX Prestige from ************** in *****************, **. At the time, *** was advertising a $300 rebate to veterans who purchased a new **** I provided the sales consultant with a copy of my DD214. I signed a document and was informed that a check would be sent directly from ****When I returned to the dealership for my first oil change in about mid-May, I spoke with the sales manager and informed him that I had not received my $300 veterans rebate. After checking into it, he said that the person who handled that was no longer with the company and the claim had not been forwarded to **** He assured me that I would have it in June. In July, I called and spoke with a different sales manager who promised he would check into it and call me within a day or two. That call was not made to me. On August 23rd I called *** customer service. The representative informed me that he would check into it and get back to me by Monday. That did not happen.This is my 5th new **** I have never had trouble with them sending rebates before. As a veteran of the Vietnam Era, I was pleased that *** was recognizing my service with a rebate. I am disappointed that my service and repeat business are not appreciated. ***************************Initial Complaint
08/30/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
August 4th 2023 I bought a 2023 *** ******** from Performance *** in ********, ** formerly Gateway ***.Within two weeks, the AM/FM radio did not work.For the last year, I have taken the car back five times and I was told that there was nothing that they could Do now since they already replaced the radio, the antenna and did an update and it is out of there hands and I would need to go to corporate *** to open up a case.*************************** handled my vehicle at the dealer (he has all the videos of static radio as do I) and ******************************* was the salesman who also knows what is going on.I called *** on August 19 ************,I spoke to a ******* who took my information and told me that somebody would get back to on Tuesday case#********.On Wednesday I still did not hear from anybody so I called and I spoke to a *****, who told me that she would escalate my case. She tried calling the person who is handling my case ***** she could not get in touch with him. She said that he would get back to me the following Wednesday, which would have been August 28 I called on the 28th and I spoke to *****, who told me that he had set up an activity to call me on the 27th and then asked me if he called me and I said no she said let me reach out to him again said she couldnt get him on the phone or through message but he should get back to me that day it is now August 30 I called again because I still have not gotten a call and spoke to a ******* who said The same thing to me that he would get back to me and I have not heard from anyone. This is over a year now and I have been very patient but its not fair.Initial Complaint
08/29/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
*** motor finance is claiming I'm 90 days behind on my payments and repod my car. I've got bank statements to prove I've been making payments regularly. According to my numbers for the last 12 months I am 300 short but that's it and in no way does 300 amount to 90 or even 45 days monetarily behind. I made a payment of 560 on 7/24 they confirm they received but they still took my car saying I'm behind and it's not true.Initial Complaint
08/28/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I had a car accident and sent the insurance check to *** to sign and return so I am able to get my car. As of today they have not signed the check. I have contacted them multiple times and all they say is wait 7 to 14 days. Its Been since May 2024 waiting on ***. I need my car and they are holding me up from getting it. They get there payments and I have no car. I need someone to please resolve this issue so I can get my car. If someone can help me with this Id appreciate it. Thanks.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2,002 total complaints in the last 3 years.
1,175 complaints closed in the last 12 months.