Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband, *** ******, purchased a car warranty plan from this organization in September 2024. At that time, he paid for the contract for a full year - $3692.00. After discussing, we determined we did not need this plan. We attempted to cancel the contract in October, via certified mail. This letter was signed for by "*******" on the 22nd of October, 2024. *** passed away on Feb 14, *********** Day. Once we started going through all of his files/papers, we found that this had not been resolved. We had not heard back from *** or received a refund of our money. I can tell you, they are extremely difficult to raise on the phone. They do not return phone messages and they do not respond to emails. We did finally get them on the phone shortly after ***** passing and they informed us they did receive his letter, but said it needed to be notarized. So we sent a new copy of the letter with a notary ****************** This second letter was received by the same "*******" on the 26th of Feb. Now, when we call, they state they don't have the 2nd letter. I'm calling BS. From where I'm sitting, they are doing everything they can to take advantage of us!

  

  Business Response

  Date: 04/26/2025

  ** has reviewed customer complaint. CS is waiting for cancel instructions in order to provide pro rated refund. 

• Initial Complaint

  Date:04/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November ******* I purchased an extended auto warranty for my jeep rubicon from a call I received from the company; Warranty Protection Services. At that time a payment was made in the amount of $214.00 through the billing service company by the name of Mepco. In the warranty agreement I agreed to make 18 monthly payments in the amount of $214.00. On Saturday, February 8, 2025 I sold the vehicle. On Monday morning February 10, 2025 I notified **** at Warranty Protection Services that the vehicle had been sold. On February 10th my 16th payment in the amount of $214.00 was scheduled and debited from my checking account. **** assured me that the last two payments would be cancelled and my automatic payment would be stopped. He then stated I needed to send a notarized letter of the odometer reading and reason for cancelling to the company. I immediately went to send my notarized letter to him with a tracking number that would be received two days later. *** Ex confirmed the letter was signed for on Wednesday, February 12, 2025. No further payment installments were debited from the account as an acknowledgement of our conversation regarding the cancellation of the contract. I have contacted this company repeatedly to inquire of the status of money owed back to me. The call is sent to an automated answering service that obnoxiously distorts your repeated name and phone number, so no return call is received. I have called this company exhaustingly. On February 26, 2025 a very **** ******** returned my call to notify me that the cancel department has not received my letter stating a refund request. When asked to speak directly to this department she could not offer me information to get in touch with them. The extended warranty was never used on the jeep. I respectively paid my installment agreement throughout ownership of the vehicle. The agreement clearly states I am due a refund.

  

  Business Response

  Date: 04/11/2025

  ** has reviewed customer complaint. CS will issue pro rated refund in the amount of *******

  Customer Answer

  Date: 04/11/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** ******
  
   
  

• Initial Complaint

  Date:03/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want to cancel the policy. I dont care about a refund I just want to cancel and not have a charge for it.

  

  Business Response

  Date: 03/19/2025

  ** has reviewed customer complaint. ** will cancel out the deal per customer request.

   

• Initial Complaint

  Date:03/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction: 3.7.2025 Amount paid: $100 Anticipated amount to be paid: $4800 Services Provided: None Services Proposed: Warranty coverage through 2030 or ******* miles Nature of Dispute: Shared concerns as a multitude of posts on BBB, Glassdoor and Reddit have identified this company as predatory and illegitimate. Confirmed after failed attempts to access website with login to access policy information. Also, the inability to reach the company via phone.Company Action: None, ***************: I found out about this company as they sent a flier to my house, requesting that I upgrade my warranty. They had pertinent info as it applied to my vehicle, local dealership and repair shop. The representative, *******, seemed well informed and assured me that I was making a good decision to take care of the sustainability of my vehicle. Sadly, I fear I've been duped.

  

  Business Response

  Date: 03/10/2025

  ** has reviewed customer complaint. ** will cancel this deal and refund ******. No further action is required. If the customer would like refund tracking details they can simply call into CS toll free.

• Initial Complaint

  Date:03/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In January 2024 I put down a deposit for protection services but asked to cancel with in the 30 days required for a refund. I was told repeatedly that a refund was sent, but I never received it. I want to be refunded.******** K ********

  

  Business Response

  Date: 03/05/2025

  ** has reviewed customer complaint. ** will refund ****** and cancel out the deal per customer request. If the customer would like further tracking details they can simply call into CS toll free and inquire.

• Initial Complaint

  Date:03/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Got a Car in the mail I can purchasing a new truck it was stamped with a **** logo on it so I called in and they represented themselves as **** after high pressure sale I went ahead and bought it which I wish I wouldn't have had to wait **************************************************** the dealership to get my oil changed and tried to use it and they said this isn't us and this warranty isn't valid for anything, I immediately called to cancel and they said it took a week, I called in a week and they said oh you had to send in a notarized letter registered and then I'll take a week and a half for us to send out the refund, I did that waited a week and a half and then they told me oh you didn't put the mileage on it so I had to get a notarized again and signature requested and sent to them again I called back and they said oh it takes three and a half weeks to get your refund I said fine, waited three and a half weeks and called back and they said oh no it takes five and a half weeks to get your refund I asked for a manager and spoke to manager and I said point blank when did I expect my check he said you'll have it by March 1st didn't come I called in again and they said oh it take 9 weeks to get your refund and I said no I was promised my manager by March 1st and there was I was told the manager would call me back a lady called me back later that afternoon and I told her my name and what was going on and she hung up on me, I've called every day since then twice a day and they will not call me back, ended up getting so stressed kicking my afib off and having to go to the hospital

  

  Business Response

  Date: 03/04/2025

  ** has reviewed customer complaint. CS will issue pro rated refund of *****. No further actions are required by either party. If the customer would like tracking details they can simply call into cs toll free.

   

• Initial Complaint

  Date:03/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased from WARRANTY PROTECTION SERVICES on 8/15/23 for our 2016 Jeep. PLATINUM DELUXE CONTRACT # CGC24423062 DED: $100.00. Price of $4992.00 PAID IN FULL. Jeep had $3500 ******************************* would only pay $250.00 w/ a $100 ded. 10/02/2024, I called the ************************ instructed me to send an ************** of receipts & repairs etc to: ************************* Email & copies sent as directed. 10-04-24, I also sent both a Notarized Cancellation Letter to Warranty Protection Services & to Administrator of ***************************** & then I sent them again by Certified/Return Receipt Requested. I wrote: "I DEMAND that this extended warranty be cancelled IMMEDIATELY!!" According to their contract, in *****, the cancellation fee is $50.00. The letter stated: REASON OF CANCELLATION: It does not meet my needs or expectations! & EFFECTIVE DATE OF CANCELLATION>10-04-24 The contract says they will send me a: NOTICE OF CANCELLATION LETTER>w/in 30 days of when you receive my Cancellation Request Letter & A CREDITED REFUND>w/in 30 days of your receipt of my Cancellation Request Letter, & THERE WILL BE a 10% penalty per month you will owe me if a refund is NOT issued to me w/in 30 days of your receipt of my Cancellation Request Letter." NONE OF THE ABOVE HAS BEEN RECEIVED AS OF 3/3/2025! There have been Numerous phone ************************ Recept Requested Letters that have been CONFIRMED RECEIVED by the warranty company. Promises were made & still no refund!!! The Warranty Protection Services Live Agents involved were: ******, ************* @ Warranty Protection Services @ *************. Today, 3-3-25>**** called & said check was sent on 2-21-25 @ 11:01 a.m. but he couldn't see a Trackiing # though most checks are sent Certified Mail. **** said I should receive it "this week". I am getting extremely tired of the run-around & feel lied to. I would not rate this company even 1 star!!!I WANT MY REFUND

  

  Business Response

  Date: 03/04/2025

  ** has reviewed customer complaint. ** will refund pro rated refund 2942.32. No further actions are required by either party at this time. If the customer would like refund tracking details they can simply call into CS toll free.

• Initial Complaint

  Date:02/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I responded to a letter I received in the mail. The agents name was Shiva, supposedly, gave me her call back number and ext.1007..After her prolonged speech and I told her no thanks she began asking were the payments too high or was the down payment too high? I said both and miraculously they had a special rate from seniors and my down payment would only be $100 and no additional charges to my card for 30 days then the monthly payments would begin...I was told that I had 30 days to think about it and decide whether or not to take the policy..Cancel anytime. I was transferred to the verification something who went over all the details again. When she finished I told her I wanted to just go ahead and cancel the account but she said that wasn't possible until AFTER the first payment was made...!!!! For the last 3 days I've called that number repeatedly and the ** a****** says someone will call back and they never do. That's how they stop you from cancellling...but I wont be swayed...***** gonna give me my money back...

  

  Business Response

  Date: 02/28/2025

  ** has reviewed this customer complaint. ** will cancel out the deal per customer request and refund ****** down payment. No further action is required by either party.

• Initial Complaint

  Date:02/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 11, 2025 I was contacted by ***** from warranty protection services pretending to be a ***** account manager. I was too naive too see through what was happening. They took my money and promised a service. A service which I never received. When attempting to reach out to warranty protection services they give me the run around. Their webpage to see policy doesnt even work . I have asked for a refund to be done but have not been given one .

  

  Business Response

  Date: 02/20/2025

  ** has reviewed customer complaint. ** has refunded the requested amount via cc. If the customer would like additional tracking details regarding their refund they can simply call back into CS toll free and inquire.

• Initial Complaint

  Date:02/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company received a notarized cancellation letter in accordance with their warranty book instruction on Jan 27, 2024 (per **** Tracking# **********************) which they have confirmed they received on Jan 27, 2024. The Vehicle Warranty by Warranty Protection Services -- Warranty Contract# MAS229103833 was effective Feb 13, 2024 with a 30 day wafting period for a 2019 Chevrolet Silverado with ****** miles; Expiration date of March 13, 2029; 60 Months or ******* miles. Warranty was paid up front in full for $3,826.00; Customer is due a prorated minimum refund for 48/60 months of $3,060.80. Truck VIN *****************. Odometer ****** January 24, 2025 (date cancellation letter was mailed). After numerous calls to *** beginning on Tuesday Jan 28, 2025 they would not confirm they received the notarized cancellation letter, up to and until today, Friday Feb 10, 2025. This afternoon (my 6th call) they confirmed they received the letter on Jan 27, 2025 but it has not yet been entered into the system. I was told to call back again on this Friday Feb 14, 2025 to see if it has been entered into their system. When it is entered they will put down the date and the refund should be issued shortly thereafter. When I asked how long before they issue the refund check, I was told that it takes about 8 weeks. This is rediculous and excessive. They have never paid a claim on this warranty and have had the use of the purchase price from day one and now they want to wait almost 3 months to refund what they cannot deny they owe based on their own written contract cancellation procedures.

  

  Business Response

  Date: 02/11/2025

  ** has reviewed customer complaint. ** will cancel out the deal per customer request. Refund processed *******. If the customer would like tracking details for refund they can simply call into CS toll free.

  Customer Answer

  Date: 02/14/2025

  Warranty Protection Services is saying one thing to BBB and another to me. I have read many of the over 200 complaints from other customers of this ********************** on the BBB site and many mirror the same frustration we are experiencing.
  
  All we are asking for is a timely refund. We do not dispute the amount of the refund the business verified in their response to this complaint. Three months is not timely. *** has had the required notarized cancellation letter since Jan 27, 2025. They now say it will be 8-10 weeks before we receive the refund check (per my call today with ****** at ************). 
  
  We are asking that the business immediately send a certified bank check for $3,062.45 to **** ******** by **** Priority mail and provide a tracking # to ****** email address as soon as it is available so this can be tracked. The check should be sent to the address of record on the warranty contract of **************************************************
  
  Yesterday I spoke with ***** at the same tel# ****** gave me and was told they do not have the tracking # in her department but she would walk the file over to that department that does and have someone call me back. I got no call yesterday or this morning so I called and spoke with ****** as noted above. Also before I spoke with ***** yesterday ****** had called me back in response to my call to CS to get the tracking # to see where the check was enroute to ****. I had spoken to ****** before and today he said he has cancelled the contract even though **** never called in to cancel it. I told him just as I did the 1st time I talked with him the warranty book says nothing about calling to cancel but requires a written notarized letter to cancel the warranty, and we provided that on Jan 27, 2025. He said the check was mailed the day before (Wednesday Feb 12) but he did not have a tracking #. When I asked him who does have the tracking # he gave me the # I called and spoke to ***** on yesterday and to ****** on today. 
  
  That is very different that the complaint response WPS made to BBB as you have provided. This says the amount of the refund and invites the customer to call their CS# for the tracking detail. It is all designed to drag out the process that should not take 3 months. I have had numerous other conversations with this business regarding this complaint but have not detailed them here. The first time was the day after they received the cancellation letter (Jan 28, 2025). You get an AI agent on the phone and go through the game and "it" tells you a "Live Agent" will call you back soon. Sometimes a Live Agent will call back but often not so you go through the game again. I have spoken to several Live Agents over this process and no two give you the same answer when it comes to meaningful information. It was not until Monday Feb 10, 2025 that any Live Agent would confirm they even received the cancellation letter. 
  
  Thank you again for your help. You accomplished more in two days than we have since Jan 24, 2025 when we mailed the cancellation letter to Warranty Protection Services.
  
  On behalf of **** ********
  
  **** ********, CPA-Retired
  ************

  

  Business Response

  Date: 02/15/2025

  ** has reviewed customer second complaint. This is not a valid complaint. CS has processed and will provide tracking details of refund for the amount of 3062.45. Indeed there are over 200 complaints on the BBB. Keep in mind we have helped ********* plus customers cover thier car. So very small complaints compared to the amount of customers we have helped.