Business ProfileforWorkbootsusa.com

Ordered boots from work boots usa.com. received defective boots. Notifyed work bootsusa.com of the problem and they immediately asked for pictures I sent them pictures in the pictures they can see where the boots were defective and immediately asked what would I like to receive a replacement pair of boots or what I like my money back. I explained that I would like a replacement pair of boots. Soon after they said that the boots I have purchased were out of stock and would not be back in stock until mid February. They ask again would I like my money back or would I like a replacement pair of boots. I explained I would like a replacement pair of boots. Since then I have been corresponding via email and getting no response many times I email getting no response call the phone number first they said due to covid you have to do the emailing. last week they said because of the weather they couldn't answer the phone so use the email. When I first contacted them about my boots that were leaking I only had them for 2 months they should have been covered under warranty. Work boots USA had no problem offering me my money back or a replacement pair.now they just ghost me. Call the phone number and it's temporarily out of service I think I just got ripped off.