ComplaintsforSymple Lending LLC

• Initial Complaint

  08/13/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have filed for a cease and desist from this company multiple times. They keep contacting me. I have never asked for a consolidation loan. After I logged a cease & desists they started contacted me even more. In the past 2 days they have contacted me over 20 times

  

  Business response

  08/16/2024

  Thank you for bringing your concerns to our attention. We take your feedback very seriously and strive to address all issues promptly and effectively.
  Cease and Desist Letter: We have thoroughly reviewed our records, and unfortunately, we did not receive your cease and desist letter. We understand how important this matter is to you and apologize for any misunderstanding or frustration this may have caused.
  Do Not Call (DNC) List: Please be assured that your information is on our Do Not Call list, and we have taken all necessary steps to ensure that you do not receive any further communications from us. Our policy is to honor such requests immediately upon receipt, and we have confirmed that your request was processed correctly.
  Next Steps: We regret any inconvenience this situation may have caused and want to reassure you that we are committed to respecting your preferences. If there are any additional concerns or if you continue receiving communications from us in error, please do not hesitate to contact us directly at ***************************** so we can resolve the issue promptly.
  Once again, we apologize for any distress this situation may have caused and appreciate your understanding.

• Initial Complaint

  08/12/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  they email me everyday after I have asked them not to.

  

  Business response

  08/12/2024

  Upon reviewing your complaint, we confirm that your request to be placed on our (DNC) list has been processed and respected. 
  
  We sincerely apologize if you experienced any inconvenience or if there was any confusion regarding this matter. Please be assured that we are committed to maintaining your privacy and ensuring your preferences are upheld.
  
  If you have received any calls after your number was added to our DNC list, this could be due to several external factors, such as delays in the system updating across all platforms or third-party entities that we do not control. We would be happy to investigate further if you could provide us with any specific details about such incidents.
  
  Please get in touch with us directly if you have further concerns or require additional assistance. We value your privacy and satisfaction and hope to resolve this matter to your total satisfaction.
  Thank you for your understanding and for allowing us to address this situation.

• Initial Complaint

  07/29/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Received an offer with personal access code: 135AZB538834. Attempted to go on their website to request solicitation to stop - however, site does not have a contact us button or information on how to request solicitation to stop. I do not wish to receive anything from this company moving forward. Please deleted any and all information on me, and cease all contact.

  

  Business response

  09/09/2024

  We sincerely apologize for any inconvenience caused. We understand your concerns and want to assure you that we take privacy and customer preferences very seriously. While our website is designed to provide easy access to information, We regret that you were unable to locate the appropriate contact options.
  We have taken immediate action and added your information to our Do Not Contact list. Additionally, we have removed any personal details from our records, as per your request, and will cease all further communication.
  If you have any further concerns or if there's anything else we can assist you with, please feel free to reach out directly. We value your feedback and appreciate your understanding.

• Initial Complaint

  05/25/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I received tons of fake checks from this company. I decided to check into it because the apr was so low. I was told that I didnt qualify for a loan but I did qualify for their program. The representative was very pushy and a real fast talker. I told him several times during the conversation that I wasnt sure about this and he kept telling me it was a great program and even sent me customer reviews. During the welcome portion the lady explained the answer to my questions that *********** had been evading. So I told her I did not want to enroll in this program. After she advised me that I had not been enrolled *********** contacted me he advised me that I had not been enrolled and no further action was needed on my part. However they withdrew money for my checking account in the amount it cost to begin this program. I figure its a scam for sure but I would like to retrieve my $258.00

  

  Business response

  06/17/2024

  After thoroughly searching our records, we were unable to locate your information in our system. We don't have any employees named as such on our record, and additionally, our payments come from ********************* not from ************ as the attached shows. The alleged complainant must have mistaken us for another company.

• Initial Complaint

  04/04/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I like the others keep receiving several fake checks In the mail to call and accept my loan, at this point it is harassment as I have been asked to opt out of this. I dont want not do I intend to do business with a company thats a scam and that harasses people. I need my name taken off the list

  

  Business response

  04/08/2024

  Please rest assured that your feedback has been taken seriously, and we are committed to rectifying this situation promptly. We understand the importance of respecting our clients' preferences and privacy, and we deeply regret any oversight that led to your discomfort.
  We assure you that immediate steps are being taken to ensure your contact information is accurately reflected on our "do not call" and "do not mail" lists. Additionally, we will implement additional checks and protocols within our systems to prevent similar occurrences.
  If you have any further concerns or questions, please do not hesitate to reach out to us directly. Your satisfaction and peace of mind are of utmost importance to us.
  Thank you for your understanding and patience.

• Initial Complaint

  03/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Since June 21st, 2022, I have exercised my right to opt out of pre-screened loan offers by enrolling in the Opt-Out Prescreen System. Despite this clear action to protect my privacy and reduce unsolicited mail, SympleLending, LLC has continuously ignored this statutory protection by sending me postal offers for their loan services. This disregard is particularly frustrating because SympleLending, LLC's own advertising suggests that consumers can opt out of such offersa promise that appears hollow given my experience. This contradiction not only represents a significant invasion of my privacy but also leads to the unnecessary consumption of my time dealing with unwanted mail.

  

  Business response

  03/27/2024

  Thank you for taking the time to share your concerns regarding our recent mailing practices. We deeply regret any inconvenience or discomfort our mailings may have caused you. Hearing about your experience has prompted us to take a closer look at how we communicate with our valued clients, like yourself.
  Your feedback is instrumental in helping us understand where we've missed the **** and how we can improve. We want to assure you that it's never our intention to overwhelm or cause frustration with the volume or content of our communications.
  In response to your concerns, we are taking the following actions:
  Reviewing Our Policies: We are currently reviewing our mailing practices to identify where changes are needed to ensure they are both respectful and relevant to our clients.
  Optimization of Communication: We will work on better segmenting our mailing lists and tailoring our content, so you receive information that is genuinely beneficial and pertinent to your interests and needs.
  Enhanced Control for Clients: We are implementing more straightforward options for our clients to manage their preferences regarding how and how often they wish to hear from us. This way, you can easily adjust the types of communications you receive and their frequency to better suit your preferences.
  Ongoing Training: Our team will undergo further training to ensure our communications are crafted and dispatched with the utmost consideration for our clients' preferences and expectations.
  Please allow us to express our sincerest apologies once more and rest assured your information is on our DNC list. We value your trust and are committed to reinstating your confidence in our practices.

  Customer response

  03/27/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Thanks for your time and support for the American consumer,
  
  ***************************
  
   
  

• Initial Complaint

  03/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Like the other complaints, I quickly realized it was a scam. The offer was for a loan and I started to immediately get calls. The company appears to be located in ********** but all the calls had an area code where I live which is a tactic to get you to answer. They left voicemails and even texted me. I responded back to the texts saying if this is debt settlement I am not interested." The person, ******* said she understands and if things change in the future let her know. I guess I am one of the lucky ones who they did not harass. Too many of these scams out there and it is only going to get worse.

  

  Business response

  03/19/2024

  Thank you for bringing this matter to our attention. We take your claim seriously and we apologize for any inconvenience this matter has caused.  Symple Lending is a legimate business that operates in all 50 states. We offersloans at rates as low as 5.99% for those who qualify. Our mailer disclosures specifically explains this clause. We have adjusted our records and have placed the telephone number you provided on our internal Do Not Contact lists. We trust that this action will prevent any further contacts. Should you receive further unwanted communications, please bring the matter to our attention and we will address it promptly. We appreciate your understanding in this matter.

• Initial Complaint

  03/06/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  SCAM alert. This company is a straight SCAM. They engage in bait and switch tactics and it is impossible to get a loan from them even with my 700+ credit score. They try to push to enroll you into a debt settlement program, which is a hundred percent bait and switch. The people there are super rude. I asked them several times to put me on the Do Not Call list, but they still kept calling me and pressuring me to enroll into a debt settlement program. If you look up the CEO's name on ******* you will see that this person has a case with the *** and is supposed to be banned from any telecommunication business. Anyone who has issues like me should reach out to the attorney general and file a complaint to ensure that these fraudulent individuals are no longer scamming US citizens.

  

  Business response

  03/12/2024

  Thank you for bringing this matter to our attention. We take your claim seriously and we apologize for any inconvenience this matter has caused. We have removed the addresses associated with your telephone number from any mailing list. We trust that this action will prevent any further contacts.Should you receive further unwanted communications, please bring the matter to our attention and we will address it promptly. We appreciate your understanding in this matter.
  

  Customer response

  03/12/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************
  
   
  

• Initial Complaint

  02/09/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I like others I received multiple offers in the mail for a personal loan it says that you can use for debt consolidation. I finally after the 4th mailer I would look into the personal loan because the rate looked great. I then filled out the online information needed and within minutes received a text from a phone number with in my area code on my cell phone so that became hugely questionable when the company was out of **********. When I told her I couldn't talk and I asked them to send me the loan amount and the interest rate that they said they had for me they said they couldn't do it they had to do it in conversation again raise the red flag and made me realize that this was a debt consolidation company. It was when this third red flag was raised I looked online to validate my thought that again it is a debt consolidation company. What many people don't realize that the money that they save you or say they save you actually owe taxes on because the federal government looks at it as money that you received for free. Since you did not pay it back and you got funds that you profited from as free goods the ****************** will tax you on that. As you pay off each credit card the other ones keep accumulating interest and your credit score keeps diving so if it takes you three years to pay it all off your credit score keeps getting beat up then it's 7 years more so it's actually 10 years until your credit actually will turn around. I find receiving this kind of marketing fraudulent and deceitful and companies like this should not be allowed to send out fraudulent mail that is delivering hope to many only to find out that it's not the hope that it appears to be. They should be forced to put in their mailer that they are that consolidation company and then what can happen during the debt consolidation process IE having to pay income tax on the debt that was saved. that would be owed in taxes this comes in the form of a ****-C tax form

  

  Business response

  02/13/2024

  Thank you for bringing this matter to our attention. We take these matters seriously and we apologize for any inconvenience this matter has caused. Symple Lending offers loans at rates as low as ****% for those who qualify. There are many factors that are taken into consideration before we can determine the risk and offer a rate based on multiple factors. Additionally, upper management has reviewed your file and it did look like you had an application submitted with us but you never had a phone conversation with any of our team members as you stated. All our calls are recorded and monitored for quality assurance and compliance regulation, We didn't find any recording that would support your statement. If you have any questions or concerns, kindly contact us directly so we can assist you. 

• Initial Complaint

  01/30/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  received unsolicited financial offer from company via mail with no return address on it and window of envelope exposing communication as a financial offer for a loan for anyone to see. Did not ask for the a$$holes to send me any scam financial offers, especially with no return address on envelope. What are they afraid of by not putting an address on the envelope? Me sending their piece of $hit offer back to them thats what.

  

  Business response

  02/01/2024

  Thank you for bringing this matter to our attention. We take these matters seriously and we apologize for any inconvenience this matter has caused. We have adjusted our records and have placed all the inforation you provided with our internal do not call list. We trust that this action will prevent any further contacts. Should you receive further unwanted communications, please bring the matter to our attention and we will address it promptly. We appreciate your understanding in this matter.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩