ComplaintsforD-Link Systems Incorporated

• Initial Complaint

  08/05/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  In March of 2023, D-Link had resolved a claim under case ID #******** which involved having to replace some non-functional items that had gone out of service. I ended up being reimbursed via a credit for a future order to replace these items.With the credit, I ended up purchasing a model DCH-S1621KT smart plug kit, which a short time later also ended up having a similar service issue. Order was placed on 3/13/23 for $44.99 (plus tax and shipping) under order #D-Link-US-8155. This order included a 1-year extended protection plan #************** for an additional $4.59.As stated above, in late 2023 a tech support case #C7331851 was opened to attempt resolving an issue with the DCH-S1621KT smart plug device no longer supporting an automation set up when used in conjunction with water sensor DCH S1621KT that is critical to monitoring water infiltration in my basement. ******** at tech support was able to simulate the issue and concluded that changes at D-Link have made functionality of this feature not feasible going forward, and referred me to Customer Service.Since D-Link no longer manufactures an updated smart plug that would fix this issue and since the item was still under warranty, I spoke with customer service and requested a refund to resolve.I was asked to return the item via a D-Link provided return authorization on 3/28/24. Item was received by D-Link on 4/5/24.Since then I have made several requests for a status and have received only lip service.Customer service representatives (*************************** and ***************************) have repeatedly been apologetic for the delay when speaking to them on calls and emails, but unresponsive with any follow up. The only verbal explanation I have been given during one of the calls is that there is an "accounting issue" delaying this because the item was purchased with a credit. Credit or not, the devices have been returned, I am still out the money, and this has taken way too long to resolve.

• Initial Complaint

  07/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I bought a dlink router dsr 250 6 1/2 years ago took them 6 1/2 years to give me an rma in January than the lower than lives did not send it back. they played me like a fool 2 wemon made me pay to send it to them ***** and its free shipping then they dont send it back and im in a network that im being controlled in Garbage of life it staryted in ************** ** when asked the DEGENERAT COPS to help me they shore did kidnaped me and if i said no they would of got me for false arest DEGENERATS they will get that back they will burn on FIRER. From that pooint all i did was spend money they blocked me from getting an atturney and when this router went online it never worked the 2 ladys (GARBAGE OF LIFE now im seeing the ***************************** ********** of ********************************* she is hiding in linked in ******************************************** and ******************************************** they stole my router the *** they are no help and the cops in ** are lower than low they have me held hostage and stooping expencive equpment from working its going on for 3 years now im seeking councel its hard because they are blocking me to every constitutional law its always personal injury im getting out of this state soon i hat living here i bought a house that im regretting i did you have to see a recording what a cop did to me in ** dont come her if your thinking about it phonies and cheats Im not lettiung d link go i dont care what i have to do to suue them and i have much evidence they ow me a brand new router in warranty with custermer supporet or i want my money back every dime spent these chiness degenerats probably watching me now scum of earth karma is real and i hope they get what im wishing for. these are all recites from purchase and rma

• Initial Complaint

  02/07/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  After 6 years they finally gave me a *** for a new router wich im still having problems with someone because of something and don't really know. They told me what to do to get it working again i know they had problems to Im a customer i gave them the wrong information for rma and they always hang up on me i don't know why for a business I the *** have all over me since i bought that router. Everything went smooth until they received it, they are not returning It they received it 7th of January i even paid shipping ****** received it 10:44 am 16 of Jan is the guy that received it it is now the Feb 7. For a company to treat a customer like this I'm irrate because some people take advantage of you because its online I should of went back to the store and put it in a box as a return. Not a ***** I've been abused for going on 6 years. I lost almost ******* dollars have no way of making money and i have to put a report in on a company wich is actually steeling from me Im not a complainer on something like this ill spend what has to be spent to get ******. I don't know why they gave me an attitude when i called and even hung up on me when im talking to them. Im not backing up i haven't worked in 6 years because of what's going on they are working, and they are holding what i paid for that did not work correctly i herd they are starting an online court system wich would be great if they do. If not I'm taking a vacation my cousin told me he would help me what is being done to me is Violating my civil constitutional and 1st 4th and 5th amended rites Ever since that was put online 4 years ago, I know it's not them. I want my DSR 250 Back I was told i was getting a new one ****** and ****** office and ******** was the one that gave me the *** smooth told me how to get it working the CLI backend was not working. Now Im sitting here with nothing one of the guys told me that he can't be leave i did not forget about it would you I paid for it. I purchased some other things for it

• Initial Complaint

  01/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  A little over a year ago I purchased new 2 DCS8525LH cameras that I primarily use for remote monitoring of my home while away. Today I received an email from them advising me that they have reached their end of service and will no longer be supported or be able to accessed remotely. First of all I had no idea these were being sold new when they were already obsolete. When I inquired about this I was offered a discount code that would not work when considering replacements. They should not be selling cameras as new when they are soon reaching EOS. These cameras will now fill up the local landfill at my expense.

• Initial Complaint

  01/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a Dlink water sensor less than a year ago with the expectation of a reliable and effective product. Unfortunately, the reality has been far from that. The sensor turned out to be defective, failing to perform its basic function within months of purchase.What ensued was a nightmarish journey through Dlink's customer service labyrinth. Attempts to resolve the issue and obtain a refund or replacement have been met with a level of incompetence and apathy that I've never encountered before. Their customer service representatives seem to have mastered the art of providing empty assurances without any follow-through.The runaround I have experienced is nothing short of infuriating. Instead of standing behind their product and acknowledging the clear defect, Dlink has subjected me to an endless loop of blame-shifting, redirection, and false promises. It's almost as if their customer service strategy is designed to wear down customers until they give up on seeking resolution.The lack of transparency and honesty is especially disheartening. It is clear that Dlink is more interested in deflecting responsibility than in genuinely addressing the concerns of its customers. The defective water sensor, a product that should have provided peace of mind, has become a source of stress and frustration.Dlink's refusal to acknowledge the fault in their product and their reluctance to provide a reasonable solution has left me deeply dissatisfied. As a consumer, I expect companies to stand by the quality of their products and to treat their customers with respect. Dlink has failed on both fronts, and I would strongly caution anyone considering their products to think twice and explore alternative options with more reliable products and customer-centric policies. This experience has undoubtedly soured my perception of Dlink, and I will be actively discouraging friends and family from making the same mistake I did by choosing their products.

  Business response

  01/12/2024

  We've sent a Refund Check to ************* and the matter has been resolved.

  Customer response

  01/12/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  07/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I have a number these people called me and the impersanated my telephone provider Spectrom they said they were gonna fix the router and the vpn would work it does not its brand new and does not work i just reregistered it with my email address and they took it agaoim I want a replacement these cowards and this lady ******** took my software acted like **** of America This garbage has access to peoples lives The router was working ones i registered it the router stopped working they grabed my email address these are phonie billion dollar business just like gigabyte they have my online information il never be in peice the first time they held me for 3 yearss they took it again these are spitefiul self senterd garbage. They went threw all my privet iunformation 3 years of it took down ******* worth of equpment and they are taking a ****** router I want everything back.

• Initial Complaint

  07/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I have a brand new dsr250 that i presed the reset button a lot and never used it I tried in 2016 to get a new one thats what was supposed to be done they changed the rulles they wanted to give my money back and i needed the router Ive been blocked and stepped on by i dont know who. Ita a life time warranty and im being blocked from them I want a new DSR 250 router i paid for it and i want one the lady kept interfering with my return. To this date my internet is destroyed. This is brand new. someone treated me wrong it was when this was installed in 2018. the complaints for all that i lost are being done because what was done to me online was foul they were on my computers writing across my screen and also pressing buttons for me losses everything over *******

• Initial Complaint

  10/05/2022

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  So, I purchased this camera- DCS-8525LH-18F6 device that is owned and operated by DLink Systems at Best Buy with for the purpose of it recording video of my property with the fact that is provides 24 hrs of free cloud storage for playback with the option of buying a subscription for more storage to cloud, but that option was not mandatory to have when I originally purchased this camera for $80.00.Now DLink wants to make owners/ customers that brought this camera because of its free cloud storage to pay for storage and if they don't then no playback of stored footage.. Which then means the camera/device becomes pointless, Useless, and customers are screwed out of the money they paid for the device/camera. No this is not far and Since DLink is forcing previous customers to pay for a subscription that was not part of the terms and policies when the customer brought the Camera/Device, then ********************** need to refund me back my $80.00 I spent on this device with the knowing of this will be a lifetime use for me with 24-hr cloud storage. This change is their services should be put in place for its New subscribers/ Customers.. NOT existing customers. I will gladly send back the DLink device for my Refund of what I paid for. See files attached.Thank you,********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩